Customer Engagement Strategist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Engagement Strategist in the United States.

This role focuses on designing and executing data-driven customer engagement strategies that drive measurable behavior change and improve outcomes. You will work cross-functionally to create multichannel journeys across email, SMS, push, web, mobile, and offline touchpoints, applying behavioral science principles to enhance customer experiences. The position involves defining metrics, conducting experiments, and translating insights into actionable strategies. You will collaborate with product, analytics, technology, and delivery teams to ensure alignment and accelerate impact. This is an opportunity to work in a fast-paced, Agile environment with a focus on innovation, learning, and customer-centricity. You will be instrumental in shaping engagement practices that scale and influence outcomes across diverse customer populations.

Accountabilities:

Design and implement multichannel customer engagement strategies to drive measurable behavior change
Map end-to-end customer journeys, ensuring cohesive experiences across digital and offline channels
Lead A/B/n testing and experimentation, documenting hypotheses, results, and insights
Collaborate with product, analytics, and technology teams to operationalize campaigns and initiatives
Build trusted cross-functional relationships to align strategy and remove barriers to execution
Translate customer insights into actionable recommendations to optimize engagement outcomes
Maintain clear internal documentation to support transparency, learning, and alignment

Requirements:

Minimum 5 years of experience in customer engagement, product marketing, or related functions across multiple channels
Hands-on experience executing behavior change initiatives and campaigns
Strong written and verbal communication skills, with ability to influence across functions and levels
Experience in Agile or rapid test-and-learn environments
Proficiency in working with data and analytics to measure campaign performance and inform strategy
Knowledge of behavioral science principles applied to customer engagement
Collaborative mindset with strong problem-solving abilities and proactive approach
Familiarity with tools such as Confluence, Jira, Figma, Aurelius, Tableau, or CRM/CDP platforms is a plus
Bachelor’s degree or equivalent practical experience preferred

Benefits:

Competitive annual salary range: $108,400 – $180,600, plus eligibility for annual bonus
Comprehensive healthcare coverage including medical, dental, and vision
Well-being and behavioral health programs to support total health
401(k) retirement plan and company-paid life insurance
Tuition reimbursement and professional development opportunities
Paid time off (minimum 18 days per year) and paid holidays
Flexible work arrangements, including remote-friendly options

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Customer Engagement Strategist

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