Customer Advocacy Manager (REMOTE EAST COAST)

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  • Company Veeam Software
  • Employment Full-time
  • Location 🇺🇸 United States nationwide
  • Submitted Posted 2 days ago - Updated 4 hours ago
<div class="content-intro"><div class="elementToProof"><p>Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.</p></div></div><h4><strong>About the Role</strong></h4><p style="margin-top: 0pt; margin-bottom: 3pt; font-family: helvetica; font-size: 10.0pt;">&nbsp;</p><p style="margin-top: 0pt; margin-bottom: 3pt; font-family: helvetica; font-size: 10.0pt;">Are you passionate about building strong relationships and showcasing customer success stories that inspire and drive impact? Veeam is looking for a dynamic <span style="font-weight: bold;">Customer Advocacy Manager</span>&nbsp;to take the lead in creating powerful connections between our brand and the incredible customers who trust us to protect their data.</p><p style="margin-top: 0pt; margin-bottom: 3pt; font-family: helvetica; font-size: 10.0pt;">&nbsp;</p><p style="margin-top: 0pt; margin-bottom: 3pt; font-family: helvetica; font-size: 10.0pt;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">In this role, you’ll be the leader of Veeam’s customer advocacy program—developing a portfolio of advocates who are ready to share their experiences, celebrate their achievements, and promote Veeam as a trusted partner in data and cyber resiliency. Whether it’s spotlighting their success at industry events, crafting compelling narratives for testimonials, or enabling peer-to-peer engagements, you’ll be the driving force behind amplifying the voices of our customers.</span></p><p style="margin-top: 0pt; margin-bottom: 3pt; font-family: helvetica; font-size: 10.0pt;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">You’ll collaborate across teams, including sales, marketing, engineering, and alliances, to identify customer stories that inspire and resonate. This is your chance to turn customer success into a strategic advantage and make a real impact on Veeam’s brand. If you’re creative, relationship-driven, and thrive on celebrating success, this is the role for you!</span></p><p style="margin-top: 0pt; margin-bottom: 3pt; font-family: helvetica; font-size: 10.0pt;">&nbsp;</p><h4 id="id-📝JobDescription&amp;JobPostGuidelines-WhatYou’llDo.1"><strong>What You’ll Do</strong></h4><ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"><li style="margin-top: 0pt; margin-bottom: 3pt; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Build Relationships That Matter: Cultivate and nurture lasting connections with key customer advocates, transforming them into champions for Veeam.</span></li><li style="margin-top: 0pt; margin-bottom: 3pt; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Create a Portfolio of Stars: Develop a strategic portfolio of high-profile customer brands that can be celebrated in case studies, testimonials, and at industry events.</span></li><li style="margin-top: 0pt; margin-bottom: 3pt; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Lead the Charge on Advocacy: Manage and maintain a database of public and private references, including advocates for peer-to-peer and NDA engagements, to drive value for sales and marketing.</span></li><li style="margin-top: 0pt; margin-bottom: 3pt; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Collaborate Across Teams: Partner with sales, marketing, customer success, engineering, and alliances to identify standout customer stories and grow the advocate pool.</span></li><li style="margin-top: 0pt; margin-bottom: 3pt; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Showcase Success Stories: Coordinate customer interviews, craft compelling narratives, and oversee the review and approval process for advocacy assets like success stories, quotes, and videos.</span></li><li style="margin-top: 0pt; margin-bottom: 3pt; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Drive Impactful Campaigns: Leverage customer voices in marketing campaigns, PR, AR, and field activities to strengthen brand trust and credibility.</span></li><li style="margin-top: 0pt; margin-bottom: 3pt; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Track and Optimize:&nbsp; Monitor the use of advocacy assets across all formats, ensuring they deliver maximum impact for Veeam’s brand and sales initiatives.</span></li><li style="margin-top: 0pt; margin-bottom: 3pt; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Produce High-Quality Content: Oversee supplier contracts and manage the creation of professional video testimonials and other advocacy assets.</span></li><li style="margin-top: 0pt; margin-bottom: 3pt; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Be the Trusted Advisor: Serve as a go-to resource for sales and marketing teams, helping them harness the power of customer advocacy to support their goals.</span></li><li style="margin-top: 0pt; margin-bottom: 3pt; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Innovate and Grow: Lead operational efficiency projects and explore new ways to elevate Veeam’s customer advocacy program.</span></li></ul><h4 id="id-📝JobDescription&amp;JobPostGuidelines-WhatYou’llDo.1"><strong>What You’ll Bring</strong></h4><ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"><li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Education &amp; Experience: A Bachelor’s degree in Marketing, Communications, Business Administration, or a related field (or a combination of education and experience that proves you’re ready to shine).</span></li><li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Strong understanding of the roles played by alliance partners, distributors, system integrators, etc. in the channel market highly preferred</span></li><li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Experience managing a customer advocacy program is required</span></li><li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Proven ability to manage advocacy pipelines, hit deadlines, and exceed quarterly goals to drive business growth.</span></li><li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Industry Expertise: Marketing experience in the B2B technology space, especially within customer marketing—this is your chance to turn your knowledge into action.</span></li><li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Organizational Rockstar: You’ve got top-notch organizational skills and project management expertise, keeping campaigns running smoothly and on schedule.</span></li><li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Communication Pro: Exceptional verbal and written communication skills, with the ability to craft compelling narratives and connect with customers and colleagues alike.</span></li><li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Persuasive Power: Soft selling skills that allow you to inspire and influence without hard pressure—customers love working with you!</span></li><li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Problem-Solving Guru: Strong decision-making skills and the ability to tackle challenges with creative solutions.</span></li><li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Multitasking Master: Thrives in fast-paced environments and knows how to juggle multiple projects without breaking a sweat.</span></li><li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Driven &amp; Enthusiastic: You’re results-oriented, passionate about what you do, and bring energy to every task you take on.</span></li><li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Language Bonus:&nbsp; Bi or multi-lingual in English/Spanish/Portuguese? That’s a plus—but not required!</span></li><li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Market Savvy: Strong expertise in market analysis and business insights</span></li><li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Strategic Thinker: Proven ability to gather market requirements and create assets that address key needs</span></li><li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Agile Leader: Skilled at adjusting strategies to align with corporate goals and objectives</span></li><li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Competitive Edge:&nbsp; Deep understanding of market dynamics to position Veeam for success</span></li><li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Collaborator Extraordinaire: Proven ability to partner with customers and stakeholders across regions to drive results.</span></li><li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Skillful Communicator: Exceptional written and verbal skills that resonate at all levels.</span></li><li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Influencer: Skilled at engaging and influencing senior leadership (VP &amp; C-Level).</span></li><li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Enterprise Expertise: Experienced in navigating and connecting with Enterprise customers.</span></li><li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Thought Leadership Driver: Ability to identify key topics and execute integrated campaigns that showcase Veeam’s credibility.</span></li></ul><p><strong>What you'll get</strong></p><ul><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-family: helvetica, arial, sans-serif; font-size: 10pt;" data-uuid="82d6d9e2-e817-4acc-84f0-c7c2371948af"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Unlimited paid time off, 12 paid holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares</span></li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-family: helvetica, arial, sans-serif; font-size: 10pt;" data-uuid="a78978dc-ac89-45cb-90d8-046512111001"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents</span></li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-family: helvetica, arial, sans-serif; font-size: 10pt;" data-uuid="c1532033-276f-4e8a-a3b5-e95a41390077"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Medical, dental, and vision coverage starting on your first day</span></li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-family: helvetica, arial, sans-serif; font-size: 10pt;" data-uuid="269bfa66-2d60-4598-8e5b-4cca247a02cd"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program</span></li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-family: helvetica, arial, sans-serif; font-size: 10pt;" data-uuid="5f78a25b-2b13-4e0c-8a27-7b2f06f8af85"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">401(k) retirement plan with company matching contributions</span></li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-family: helvetica, arial, sans-serif; font-size: 10pt;" data-uuid="72318735-b901-4780-8fd3-4c5b19dc96de"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time</span></li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-family: helvetica, arial, sans-serif; font-size: 10pt;" data-uuid="ab8637f1-df99-4bd9-ac2a-1038c17e946d"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">AirVet: 24/7 virtual veterinary care at no cost</span></li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-family: helvetica, arial, sans-serif; font-size: 10pt;" data-uuid="acc447d4-7091-44ec-85c6-7041bf41a6c9"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Legal services, identity protection, and supplemental health insurance options</span></li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-family: helvetica, arial, sans-serif; font-size: 10pt;" data-uuid="f1cae164-1753-4613-9116-6f6cbaa77f39"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Tax-advantaged spending accounts for healthcare, dependent care, and commuting</span></li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-family: helvetica, arial, sans-serif; font-size: 10pt;" data-uuid="2b56323b-b405-4551-b6ce-3aaf737adb5a"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning</span></li></ul><p>&nbsp;</p><p style="margin: 0in; font-family: 'Cambria Math'; font-size: 11.0pt;"><span style="font-weight: bold;">Compensation and Pay Transparency</span></p><p style="margin: 0in; font-family: 'Cambria Math'; font-size: 11.0pt;">Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range.</p><p style="margin: 0in; font-family: 'Cambria Math'; font-size: 11.0pt;">In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off.</p><p style="margin: 0in; font-family: 'Cambria Math'; font-size: 11.0pt;">&nbsp;</p><p style="margin: 0in; font-family: 'Cambria Math'; font-size: 11.0pt;"><span style="font-weight: bold;">U.S. Geographic Zones &amp; Compensation Ranges (TTC / OTE)</span></p><p style="margin: 0in; font-family: 'Cambria Math'; font-size: 11.0pt;"><span style="font-weight: bold;">Zone 1: San Francisco Bay Area, New York City Boroughs</span></p><p style="margin: 0in; font-family: 'Cambria Math'; font-size: 11.0pt;">$147,000 - $263,000 USD</p><p style="margin: 0in; font-family: 'Cambria Math'; font-size: 11.0pt;"><span style="font-weight: bold;">Zone 2: Washington, California (excluding San Francisco Bay Area)</span></p><p style="margin: 0in; font-family: 'Cambria Math'; font-size: 11.0pt;">$129,800 - $241,100 USD</p><p style="margin: 0in; font-family: 'Cambria Math'; font-size: 11.0pt;"><span style="font-weight: bold;">Zone 3: Texas, Illinois, North Carolina, Colorado, Massachusetts, Pennsylvania, Virginia, Oregon, Nevada, Hawaii, New York (excluding NYC boroughs); Sales roles located in Georgia, Ohio, and Arizona</span></p><p style="margin: 0in; font-family: 'Cambria Math'; font-size: 11.0pt;">$118,100 - $219,200 USD</p><p style="margin: 0in; font-family: 'Cambria Math'; font-size: 11.0pt;"><span style="font-weight: bold;">Zone 4: All other US locations</span></p><p style="margin: 0in; font-family: 'Cambria Math'; font-size: 11.0pt;">$102,700 - $190,600 USD</p><p>&nbsp;</p><p>&nbsp;</p><p style="margin-top: 0pt; margin-bottom: 3pt; font-family: helvetica; font-size: 10.0pt;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">#LI-TS1 #remote</span></p><p>&nbsp;</p><div class="content-conclusion"><div data-pm-slice="1 1 [&quot;ul&quot;,null,&quot;li&quot;,{&quot;style&quot;:null,&quot;checked&quot;:null,&quot;value&quot;:null,&quot;displayValue&quot;:null,&quot;backgroundColor&quot;:null,&quot;color&quot;:null,&quot;listStyleType&quot;:null}]" data-en-clipboard="true"><hr></div><div data-pm-slice="1 1 [&quot;ul&quot;,null,&quot;li&quot;,{&quot;style&quot;:null,&quot;checked&quot;:null,&quot;value&quot;:null,&quot;displayValue&quot;:null,&quot;backgroundColor&quot;:null,&quot;color&quot;:null,&quot;listStyleType&quot;:null}]" data-en-clipboard="true"><span lang="EN-US" style="font-family: helvetica, arial, sans-serif;"><strong>Veeam Software is an equal opportunity employer</strong> and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.</span></div><div data-pm-slice="1 1 [&quot;ul&quot;,null,&quot;li&quot;,{&quot;style&quot;:null,&quot;checked&quot;:null,&quot;value&quot;:null,&quot;displayValue&quot;:null,&quot;backgroundColor&quot;:null,&quot;color&quot;:null,&quot;listStyleType&quot;:null}]" data-en-clipboard="true"><p><span style="font-family: helvetica, arial, sans-serif;">Please note that any personal data collected from you during the recruitment process will be processed in accordance with our&nbsp;<a href="https://www.veeam.com/recruiting-privacy-notice.html">Recruiting Privacy Notice</a>. &nbsp;</span></p><p><span style="font-family: helvetica, arial, sans-serif;">The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.&nbsp;</span></p><p><span style="font-family: helvetica, arial, sans-serif;">By applying for this position, you consent to the processing of your personal data in accordance with our&nbsp;<a href="https://www.veeam.com/recruiting-privacy-notice.html">Recruiting Privacy Notice</a>.</span><br><br><span style="font-family: helvetica, arial, sans-serif;"><strong>By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.</strong></span></p></div><p><a id="app"></a></p></div>

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