Customer Account Manager (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Account Manager in the United States.

As a Customer Account Manager, you will be responsible for driving adoption, engagement, and growth across a portfolio of clients, ensuring they derive maximum value from the products and services provided. You will serve as a strategic advisor, partnering with customers to navigate their goals, resolve challenges, and strengthen long-term relationships. This role combines relationship management, strategic planning, and revenue growth responsibilities, making it ideal for a results-driven, customer-centric professional. You will work collaboratively across internal teams, helping shape customer success strategies while maintaining accurate forecasts and driving measurable business outcomes.

Accountabilities

• Own and manage a portfolio of customer accounts, developing tailored strategies to drive adoption, engagement, and growth.
• Act as a trusted advisor, guiding customers through onboarding, renewal, and expansion processes.
• Cultivate executive-level relationships and align internal teams to meet customer objectives.
• Conduct regular check-ins, quarterly business reviews (QBRs), and success planning sessions to maintain customer health.
• Track and manage pipeline and forecast revenue opportunities to ensure alignment with customer goals.
• Collaborate cross-functionally with Sales, Product, and Customer Success teams to remove roadblocks and accelerate outcomes.

Requirements

• 3+ years of experience managing customer accounts, preferably with Fortune 500 companies.
• Strong problem-solving skills and resilience in navigating complex customer challenges.
• Customer-centric mindset with the ability to deeply understand business goals, challenges, and industry trends.
• Excellent communication and relationship-building skills, capable of engaging stakeholders at multiple levels.
• Ability to manage multiple priorities and projects in a fast-paced, remote environment.
• Bonus: Familiarity with developer hiring, technical assessments, or HR/Talent decision-making processes.

Benefits

• Competitive total compensation: $120,000 – $130,000 USD annually, including base salary and incentive-based pay.
• Opportunity to own strategic customer relationships and influence long-term outcomes.
• Fully remote position within the United States.
• Collaborative and mission-driven work environment.
• Potential for professional growth and exposure to strategic client success initiatives.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias, focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

#LI-CL1