This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Creditor Research & Resolutions Specialist in United States.
This role is focused on managing complex creditor relationships and resolving delinquent or broken settlement accounts to ensure successful outcomes for clients. You will act as a key liaison between creditors, collection agencies, legal representatives, and internal teams to renegotiate and recover stalled settlements. The position requires strong investigative and problem-solving skills to analyze account issues, identify root causes, and implement effective resolution strategies. You will also play an important role in maintaining accurate documentation, ensuring compliance with settlement guidelines, and supporting timely processing of payments. Working in a fast-paced, high-volume environment, you will manage an active pipeline of accounts while balancing priorities and deadlines. This is a highly detail-oriented role where communication, negotiation, and customer service directly impact financial outcomes for clients.
Accountabilities- Contact creditors, collection agencies, law firms, and clients to renegotiate or resolve broken or defaulted settlement agreements.
- Research and analyze delinquent or charged-off accounts to identify issues, determine resolution paths, and restore settlement agreements when possible.
- Build and maintain professional relationships with external stakeholders to secure favorable settlement outcomes for clients.
- Manage a high-volume queue of accounts, ensuring timely follow-up and consistent progress toward monthly production goals.
- Review settlement calculations, client account balances, and payment availability to determine viable resolution options.
- Gather, validate, and submit required documentation for settlement approvals, payments, and processing accuracy.
- Ensure settlement agreements and related documentation are reviewed for completeness, compliance, and accuracy.
Requirements
- Minimum 1 year of experience in debt settlement negotiations, collections, customer service, mortgage processing, or related financial operations roles.
- Strong ability to influence, negotiate, and resolve complex or sensitive account situations.
- Excellent communication skills, both verbal and written, with a professional and persuasive approach.
- High attention to detail with the ability to apply policies and procedures accurately across varied cases.
- Strong problem-solving skills with the ability to analyze issues and determine effective resolutions independently.
- Ability to de-escalate difficult conversations with professionalism, empathy, and tact.
- Excellent organizational, multitasking, and time management skills in a high-volume, deadline-driven environment.
- Proficiency with Google Suite and general computer literacy, including typing speed of 30–40 WPM.
- Self-motivated, adaptable, and results-driven mindset with a strong work ethic and accountability.
- High school diploma or equivalent required; bachelor’s degree preferred.
Benefits
- Competitive hourly compensation at $20.50 per hour.
- Remote position available for candidates residing in the United States.
- Comprehensive medical, dental, and vision insurance coverage.
- Company-paid group life and AD&D insurance.
- 401(k) plan with company match.
- Paid time off, 7 paid holidays, and 2 floating holidays.
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
- Employee Assistance Program (EAP) for additional support.
- Ongoing training, professional development, and career growth opportunities.
- Employee referral program and supportive team environment.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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