Core Platform System Lead/Analyst (Multiple Roles)

We exist for workers and their employers -- who are the backbone of our economy.  That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.

We are hiring for two roles within our organization: the Core Platform System Lead, which focuses on team leadership and strategic oversight of platform systems, and the Core Platform System Analyst, which emphasizes technical execution and support. Both roles are critical to ensuring the stability, performance, and alignment of our core platform systems with organizational goals.

Core Platform System Lead:

Responsibilities:

· Leadership & Oversight: Manage and mentor a team of analysts, promoting collaboration and establishing best practices for system configuration and optimization.

· Strategic Direction: Develop and implement long-term strategies for platform systems to support scalability and operational goals.

· Stakeholder Engagement: Collaborate with senior leadership to prioritize initiatives and oversee platform-related projects.

· Team Development: Provide training, coaching, and performance management to support team growth.

· Project Leadership: Lead system enhancements, upgrades, and new implementations to align with evolving business needs.

· Performance Monitoring: Oversee system performance and proactively address potential issues to ensure seamless operations.

Qualifications:

· 10+ years of experience with core platform systems, including leadership roles managing teams and driving strategy.

· Significant hands-on experience with HealthRules Payer.

· Demonstrated success leading optimization initiatives and delivering results in a fast-paced environment.

· Strong interpersonal skills with experience engaging cross-functional stakeholders and senior leadership.

· Proven ability to balance strategic priorities with day-to-day operations effectively.

Core Platform System Analyst:

Responsibilities:

· Configuration & Maintenance: Manage the day-to-day configuration of the core platform, including claims processing, benefits structures, and provider networks.

· Technical Troubleshooting: Analyze and resolve complex system issues, ensuring platform performance meets business needs.

· End-User Support: Provide technical guidance and training to teams relying on the platform.

· Process Improvements: Identify inefficiencies in workflows or configurations and propose actionable solutions to enhance performance.

· Documentation & Quality Assurance: Maintain thorough documentation of system configurations and updates while ensuring accuracy through regular testing and validation.

Qualifications:

· 5+ years of hands-on experience with system configuration and support within core platform systems.

· Significant hands-on experience with HealthRules Payer.

· Ability to identify and resolve technical issues effectively.

· Collaborative mindset with a track record of working across diverse teams.

· Strong problem-solving skills with attention to detail.

Compensation:

Will be determined based on your skills, experience, and the specific position you are hired into.

Location:

• Role may be remote, preference for Buffalo, NY.

Values: 

• Resilient – This is wicked hard. There is no easy button for healthcare affordability. Luckily, the mission makes it worth it and sustains us when things are tough. Being resilient ensures we don’t give up.   

• Uncommon - The status quo stinks so we had to go out and build something better. We know the healthcare system. It isn't working for members, employers, and providers. So we're building it from scratch, from the ground up. Our focus is on making things better for them while also improving clinical results - which is bold and uncommon.  

• Positive – We care about each other. It takes energy to do hard stuff, build something better and to be resilient and unconventional while doing it. Because of that, we make sure we give kudos freely and feedback with care. When our tank gets low, a team member is there to be a source of new energy. We celebrate together. We are supportive, generous, humble, and positive.   

Who we are:

Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies. For more information, visit centivo.com.

Headquartered in Buffalo, NY with offices in New York City and Buffalo, Centivo is backed by leading healthcare and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan Chase & Co.