Contract Operations Associate, Order Management

This position is posted by Jobgether on behalf of Boyle Software. We are currently looking for a Contract Operations Associate, Order Management in the United States.

This role offers the opportunity to join a dynamic team managing order operations for innovative products in the petcare and IoT space. You will play a key role in ensuring smooth order processing, data integrity, and system integration across multiple platforms. The position requires attention to detail, strong problem-solving skills, and the ability to collaborate with cross-functional teams to maintain high-quality operations. You will work remotely in alignment with U.S. time zones and contribute to improving processes, supporting operational efficiency, and enabling customer satisfaction in a fast-paced, technology-driven environment.

Accountabilities

• Monitor and manage order submissions from various channels, ensuring accuracy and completeness in CSV and system uploads.
• Input and validate orders into Shopify, Navision EDI/ERP, and other retail systems while resolving errors promptly.
• Oversee propagation of orders across multiple systems, identifying and reporting discrepancies or failed transmissions.
• Assist in forecasting, production planning, and analysis based on order data to support operational decision-making.
• Handle delivery and order-related inquiries in collaboration with customer service and third-party logistics teams.
• Maintain and update process documentation, incorporating improvements and resolutions for known system issues.
• Contribute to the continuous improvement of order management processes and operational efficiency.

Requirements

• Proven experience in order processing, data entry, or a similar administrative/operations role.
• High attention to detail and accuracy in managing large volumes of order data.
• Familiarity with e-commerce platforms (e.g., Shopify) and CRM systems (e.g., Salesforce).
• Proficiency in Microsoft Excel or other spreadsheet software for data manipulation and reporting.
• Strong problem-solving skills with a proactive and independent work approach.
• Excellent written and verbal communication skills for coordinating across teams and reporting issues.
• Ability to work independently, manage time effectively, and meet deadlines in a remote environment.

Nice to Have:

• Experience with ERP systems, particularly Navision or Oracle.
• Knowledge of bulk upload tools such as EZimporter.
• Exposure to EDI portals and automated order processing systems.

Benefits

• Competitive hourly rate.
• B2B contract structure with fully remote work flexibility.
• Full-time position with opportunities to work within a multicultural and collaborative environment.
• Exposure to innovative products in a fast-growing industry.
• Opportunities to contribute to process improvements and operational excellence.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias—focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the company that owns the job opening. Their internal hiring team then makes the final decision and handles next steps, such as interviews or assessments.

Thank you for your interest!

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