Content Operations Coordinator, MyHealthTeam

What you'll do

• Own the medical review workflow, including routing articles to appropriate reviewers and tracking progress to meet deadlines.
• Ensure clear and timely communication with medical reviewers.
• Conduct prospect research and outreach to potential medical reviewers.
• Manage onboarding processes for medical reviewers and freelance writers.
• Support recruitment and management of freelance writers.
• Collaborate with the Content Operations and Editorial teams on project management tasks as needed.
• Assist medical editors in quality assessments of medical reviewers.
• Coordinate medical experts’ work in vetting AI-driven products.

Qualifications

• A bachelor’s degree in a related area or equivalent experience
• More than three years of experience in a production, traffic, or project management role
• Ability to develop organizational processes to keep production flowing
• Experience with tools like Asana, Smartsheet, Trello, or others
• Familiarity with Google Workspace, CMS systems, and project management tools
• Curiosity about medical conditions and interest in deepening your knowledge
• A team player who puts the success of the organization first
• Desire to fulfill the mission of improving health outcomes for people with chronic conditions

Skills That Aren't Required, but Definitely a Plus

• Experience with consumer health content, medical digital content, or pharma content
• Experience working with remote teams
• Fluency in spoken and written Spanish

Why MyHealthTeam @ Swoop?

• Mission with massive reach — Help millions (and soon, millions more) find support, connection, and better health.
• Sky’s the limit — We’ve got big goals.
• Culture of ownership — High-performance, high-fun, and zero bureaucracy. Your ideas matter.
• Speed to market — We ship every week. Get ready to see your ideas in production quickly.
• True impact — See your work directly improve lives, every single day.

The Company

Swoop, a market leader in privacy-safe, award-winning omnichannel healthcare marketing, connects patients, healthcare providers (HCPs), and brands at scale across all channels. Our teams leverage the power of AI-driven technology combined with real-world data (RWD), first- and zero-party data, and engagement data, to empower pharmaceutical marketers to make faster, more precise decisions that improve patient outcomes.  

At Swoop, our mission is to create a future where technology seamlessly connects patients and HCPs in a privacy-safe way, improving the patient journey and driving better health outcomes. Since achieving independence in 2024, Swoop has experienced significant growth and demonstrated an unwavering commitment to innovation, talent development, and enhancing the patient experience. Our acquisition of MyHealthTeam in January 2025 brought vibrant social communities into our omnichannel suite, further bridging the gap between healthcare brands and patients for more impactful and targeted engagement. 

We believe our people are our greatest asset. Swoop fosters a culture of innovation and continuous learning, providing employees with rich opportunities for professional growth. This commitment to our team earned us the "Best Places to Work" recognition from Business Intelligence Group in 2025, based on a survey of over 100 employees. We are driven by a patient-first philosophy and are passionate about leveraging technology to create a healthier future. 

Diverse backgrounds and nontraditional paths are celebrated here. If you’re passionate and ready to drive impact, we want to hear from you — whether or not you check every box of this job description.

A cover letter is required.