We’re looking for a strategic, systems-minded Content Designer to help shape how Lead communicates in-product and across our platform. You’ll partner with designers, PMs, and engineers to craft the language that guides people through our tools—simplifying financial workflows, clarifying intent, and building trust.

This role is equal parts UX writing and content strategy. You’ll define how we speak inside our products, but you’ll also help connect that voice to our brand across channels. You’ll contribute to naming systems, voice and tone guidance, and the documentation that helps us scale content with quality.

This is a fit for someone who treats writing as design—bringing structure to ambiguity, simplifying complex workflows, and sweating the precision in every moment of the experience. You’ve got a proven track record blending compelling marketing sensibility with in-product content, and you have a solid grasp of financial and banking concepts.

In this role you will

• Collaborate closely with designers, PMs, engineers, and marketers to create clear, intuitive user experiences across internal tools and client-facing surfaces

• Write inclusive, precise content for product flows, microcopy, in-app messaging, and system feedback that helps users take confident action

• Shape the product voice by contributing to naming conventions, taxonomy, and UX copy standards

• Partner with design and brand to keep our tone consistent across product and marketing content

• Use research, user feedback, and data to inform content decisions and iterate quickly

• Contribute to design system documentation and help scale content guidance across teams

• Champion content quality while supporting velocity in a fast-paced, regulated environment

Qualifications

• 5–8+ years of experience in content design, UX writing, or product content strategy

• A portfolio that shows sharp thinking, systems awareness, and thoughtful language in complex product spaces

• Strong grasp of UX principles and how words shape behavior, especially in transactional or data-heavy interfaces

• Comfort with ambiguity and the ability to make progress in evolving or incomplete problem spaces

• Experience building or contributing to scalable content systems and cross-functional workflows

• Excellent communication skills—especially when explaining rationale, options, and tradeoffs

• Bonus: Experience in fintech, regulated environments, or enterprise tooling

What we offer

At Lead, we design our benefits to support company culture and principles, to foster an efficient and inspiring work environment, and to create the conditions for our team to give their best in both work and life

• Competitive compensation based on experience, geographic location, and role

• Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA

• Paid parental leave

• Flexible vacation policy, including PTO and paid holidays

• A fun and challenging team environment in a dynamic industry with ample opportunities for career growth

If you’re ready to make waves in fintech, redefine what’s possible, and have a blast doing it, we want to hear from you!

*Lead Bank is proud to have an inclusive culture committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Our compensation reflects the cost of labor across several US geographic markets. Pay is based on a number of factors and may vary depending on geographical market location, job-related knowledge, skills, and experience. These ranges may be modified in the future.

Zone 1: $170,000 - $220,000 (SF/Bay Area, NYC)