Contact Center Triage Consultants

This position is posted by Jobgether on behalf of a partner company. We are currently looking for Contact Center Triage Consultants in United States.

This role serves as the first point of contact for participants accessing vital services, providing timely and accurate guidance through calls and live chats. You will assess needs, offer referrals, and ensure smooth hand-offs while maintaining strict confidentiality and compliance with privacy requirements. Operating in a fast-paced contact center environment, you will navigate multiple systems simultaneously, respond to sensitive situations, and support participants with empathy and cultural competence. This position is essential in delivering quality service to service members, their families, and other program participants, making a tangible impact on health, readiness, and well-being. It is a dynamic role that combines customer service, technical skills, and behavioral health knowledge.

Accountabilities:

Serve as the primary point of contact via inbound calls and live chats, providing guidance, resources, and warm hand-offs
Identify, assess, and clarify participant needs in a professional, timely, and empathetic manner
Navigate multiple web-based systems simultaneously to accurately document interactions and manage inquiries
Deliver government-approved privacy advisories and ensure confidentiality while complying with mandated reporting requirements
Recognize and respond to situations involving self-harm, violence, or abuse, and escalate appropriately
Maintain up-to-date knowledge of programs, services, and resources to provide accurate referrals and support

Requirements:

Master’s degree in a mental health–related field (Social Work, Psychology, Marriage and Family Therapy, Counseling) required; candidates with a Bachelor’s degree must be actively pursuing a Master’s or have equivalent experience
Strong customer service experience in a contact center or similar high-volume environment
Knowledge of military life, culture, and challenges faced by service members and their families
Proficiency in navigating multiple computer systems, including Microsoft Teams
Ability to pass NACI and/or CNACI or higher security clearance and employment background checks
Familiarity with crisis intervention principles, triage, intake, or referral services preferred
Experience supporting military, veteran, or government-sponsored programs is a plus

Benefits:

Competitive annual salary range of $60,000 – $80,000, based on experience and field expertise
Comprehensive medical, dental, and vision insurance
401(k) retirement plan with company matching and tax-deferred savings options
Paid time off and leave benefits
Professional development and continuing education opportunities
Supportive work environment with emphasis on employee well-being and growth

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Contact Center Triage Consultants

Requirements:

Benefits:

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