Contact Center Representative

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Contact Center Representative based in the United States.

This role is focused on delivering high-quality outbound member engagement through structured surveys and feedback collection within a healthcare services environment.
It plays an important part in understanding patient and member experiences, ensuring their voices are captured accurately and translated into actionable insights.
The position involves conducting scheduled follow-up calls with members who have participated in health risk assessments.
It requires strong communication skills, empathy, and the ability to build rapport quickly over the phone while maintaining professionalism.
A key aspect of the role is accurate data entry and careful documentation of responses to support reporting and service improvement efforts.
The environment is structured, metrics-driven, and remote, requiring focus, consistency, and attention to detail.
This is a strong opportunity for someone who enjoys customer interaction and contributing to improvements in healthcare services.

Accountabilities:

Conduct outbound calls to members to follow up on scheduled in-home health risk assessments and confirm their experience.
Administer structured surveys to collect feedback on scheduling, communication, and overall service satisfaction.
Engage with members in a professional and empathetic manner, ensuring they feel comfortable and supported during the call.
Record all responses accurately in designated systems or databases to ensure data integrity and reporting quality.
Identify and escalate negative feedback, urgent concerns, or requests for additional support to the appropriate teams.
Follow established call scripts and compliance guidelines while maintaining a natural and respectful conversation flow.
Support continuous improvement efforts by ensuring high-quality, reliable feedback collection from members.

Requirements:

High school diploma or equivalent required; additional education in healthcare, customer service, or communications is a plus.
Prior experience in a call center, customer service, or outbound outreach role preferred.
Strong verbal communication skills with the ability to engage individuals clearly and professionally over the phone.
Comfortable following structured scripts while maintaining empathy and adaptability in conversations.
Strong attention to detail and accuracy in data entry and documentation.
Ability to work independently in a remote environment with consistent focus and reliability.
Basic computer skills and ability to use web-based systems and contact center tools.
Must be eligible to work in the United States and have a Windows-based computer with video capability.

Benefits:

Hourly pay starting at $13/hour with benefits package eligibility.
Remote work arrangement within the United States.
Structured training and onboarding to support success in the role.
Opportunity to contribute directly to healthcare quality improvement initiatives.
Stable schedule with defined working hours (07:00 AM – 04:00 PM PST).
Exposure to healthcare operations, patient engagement, and data collection processes.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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