Compliance Specialist I

Job Title

Compliance Specialist I

Division

Compliance

Location

Remote

Join our dynamic team at CCMR3, where we specialize in providing exceptional debt recovery solutions while prioritizing empathy and integrity. As a leading firm in the industry, we are committed to upholding the highest standards of ethical conduct while delivering results for our clients. We are currently seeking dedicated individuals who are passionate about assisting consumers in resolving financial obligations while maintaining respectful and empathetic communication. If you are driven, customer-focused, and thrive in a fast-paced environment, we invite you to explore the opportunities available with us.

Job Description

The Compliance Specialist I will assist in maintaining and enhancing CCMR3’s compliance management program to ensure adherence to applicable regulations and standards across a variety of business areas, including commercial collections, legal collections, and first party services. This position requires a solid understanding of consumer protection laws, regulatory requirements, and risk management practices. The Compliance Specialist I will contribute to compliance initiatives, monitor regulatory changes, perform risk assessments, and support internal auditing and vendor management efforts. This position reports to the Director of Compliance.

Position Responsibilities:

- Implement and maintain compliance policies, procedures, and practices in alignment with federal, state, and local regulations.

- Conduct detailed risk assessments to identify potential compliance vulnerabilities and collaborate with the Director of Compliance to develop and implement mitigation strategies.

- Perform internal audits and testing of processes, systems, and communication practices to evaluate the effectiveness of compliance controls and ensure adherence to regulatory requirements.

- Monitor daily operations to ensure compliance with relevant laws, including FDCPA, TCPA, FCRA, and CFPB guidelines, identifying and addressing potential risks or violations proactively.

- Assist in managing vendor compliance, including conducting due diligence reviews, ongoing risk assessments, and monitoring to ensure adherence to compliance and security standards.

- Collaborate with the Director of Compliance to review and respond to regulatory updates, industry trends, and client-specific requirements, recommending process enhancements as needed.

- Maintain accurate records of compliance activities, including audit findings, remediation efforts, responses to regulatory inquiries, dispute resolutions, and complaint responses.

- Participate in the investigation and resolution of compliance-related issues such as disputes and complaints, assisting with root cause analysis and corrective action plans.

- Provide support for client audits, regulatory examinations, and other external reviews, as required.

- Contribute to the development and maintenance of compliance documentation, including policies, procedures, and reporting metrics.

Required Qualifications:

- Bachelor’s degree in business, law, finance, or a related field preferred.

- 1–3 years of experience in compliance, risk management, or a related field within collections or financial services.

- In-depth knowledge of relevant laws and regulations, including FDCPA, TCPA, FCRA, and CFPB requirements.

- Experience in risk assessment, vendor management, and internal auditing or testing is strongly preferred.

- Strong organizational and time-management skills with a keen attention to detail.

- Proficiency with technology, including MS Office Suite (Word, Excel, PowerPoint).

- Strong written and verbal communication skills.

- Analytical mindset with problem-solving abilities.

- High ethical standards and a commitment to maintaining the integrity of the organization’s operations.

In joining our team at CCMR3, you'll have the chance to make a real difference in people's lives while advancing your career in a supportive and rewarding environment. We offer competitive compensation packages including numerous benefit options, a generous PTO package including monthly Wellness Days and 401k match, comprehensive training, and opportunities for professional growth. If you're ready to join a “people first” company that values integrity and teamwork, apply today and embark on a fulfilling journey with us as we work together to help individuals navigate their financial challenges.