About the role

As Community Manager, you’ll be one of the most visible leaders of our communities, making members feel welcome, seen, and energized. You’ll understand the unique vibe and value props of each community and design experiences that make them more valuable every single week.

This role is perfect for someone who loves connecting people, sees networking as both fun and impactful, and thrives in a fact paced environment. You’ll get to interact with industry operators: everyone from the marketers behind your favorite brands to Fortune 500 leaders. You’ll have a direct impact on these members’ experiences and will play a meaningful role in increasing engagement, retention, and NPS score for each Operator Network.

What you'll do

• Be a Trusted Manager: Serve as the trusted go-to person for members across healthcare, HR, marketing, fintech, and ecommerce communities.
• Create & Host Events: Dream up and execute unique, high-energy events (both virtual and IRL) tailored to the culture and interests of each community. You’ll also support members who want to host events and initiatives themselves! Success here would look like more member-generated events vs. Workweek operated events.
• Engage Across Channels: Be present wherever our members are. That may mean on the Workweek Operator Platform, at live events, and on social media. You know how to facilitate conversations to keep them vibrant, value-driven, and meaningful.
• Spot Opportunities: Read the room, identify sparks of energy, and turn them into initiatives or experiences that drive member engagement and retention.
• Drive Engagement & Retention: Own community onboarding and health metrics like engagement + retention. You’ll review data regularly, intuitively ask “why,” and enjoy iterating on programming to improve results.
• Collaborate Cross-Functionally: Partner with Marketing to amplify community voices and with Product to help shape our Operator Networking Platforms around real member needs.
• Innovate Boldly: Propose and experiment with big ideas that make Workweek’s operator networks stand apart in the market. You’re not afraid to say “what if we tried this instead?”
• Lifecycle Thinking: Keep members engaged from onboarding through renewal, using smart lifecycle marketing tactics and strong community-building skills.

Qualifications

• 2 to 4 years of experience in community management or transferable industries.
• Strong interpersonal skills; energized by social interactions and skilled at building meaningful relationships.
• Natural host with the ability to create engaging and lively environments.
• Proficient in using social media as a tool for community building and engagement.
• Curious and adaptable; able to confidently interact with executives and thought leaders across industries.
• Marketing-minded, with experience designing experiences that both delight members and deliver measurable business outcomes.
• Data-driven, with the ability to analyze dashboards and metrics to evaluate success and optimize strategies.
• Proactive and resourceful, with a willingness to pitch bold, creative ideas.
• Skilled in leveraging a variety of tools to produce compelling member-facing content and communications.
• Bonus: Experience with tools such as Canva, Capcut, Airtable, Notion, and email service providers (e.g., Sailthru).

Benefits

• Competitive pay (we don't pay based on location, we assign value to the role)
• Equity in Workweek
• Remote operations with the ability to work in the time zone of your choice (or work IRL in our Austin, TX office)
• Unlimited PTO with a minimum of 3 days/quarter used
• 100% health insurance coverage, 75% coverage for dependents, and $150/month towards an HSA (or $150/month health stipend if insurance not used)
• 120 days of parental leave to use within one year of childbirth (available 12 months after your start date and only available every 365 days)
• 401(k) plan with 3.5% company match
• $500 one-time stipend for any home office needs used after the first 90 days
• 5-week sabbatical after 4 years on staff
• 2 volunteering days per year
• 1x/year in-person team retreat
• $100/month book stipend

Note: At Workweek, we’re passionate about building a diverse team. We care deeply about diversity, equality, and inclusion and strive to build a culture where everyone, from any background, feels included, supported, and free to be themselves.

If your experience is this close to what we’re looking for, please consider applying. Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply