<div class="gmail_default" style="font-size: small;"><div><div><span style="font-size: 10pt;">To learn the Hiring Ranges for this position, please select your location from the Apply Now dropdown menu.</span></div><p style="text-align: justify; line-height: 1;"><span style="font-size: 10pt;">To learn more about our Hiring Range System, please click this <a href="https://docs.google.com/document/d/1ylUe7Ou0EbsOtGRBtUv1sSld3lbZ4mrYzo59tEkSjY8/edit?usp=sharing" target="_blank"><span style="text-decoration: underline;">link.</span></a></span></p><p><strong>Why Mozilla?</strong></p><p><span style="font-weight: 400;">Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people. </span></p><span style="font-weight: 400;">The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute </span><strong>open-source</strong><span style="font-weight: 400;"> software that enables people to enjoy the internet on their terms. </span><br><h2><span style="font-size: 10pt;">About this team and role:</span></h2><p><span style="font-weight: 400; font-size: 10pt;">0Din is a pioneering GenAI bug bounty platform designed to safeguard the future of artificial intelligence. In an age where AI powers industries, decisions, and innovations, ensuring its security is not just important—it’s critical. At 0Din, we’re dedicated to identifying, mitigating, and preventing vulnerabilities in AI systems, particularly large language models (LLMs), through a collaborative global effort.</span></p><p><span style="font-weight: 400; font-size: 10pt;">Our researcher community is the heartbeat of 0Din, and our partners rely on fast, accurate, and supportive interactions when they disclose vulnerabilities. We need someone who can build a strong, welcoming security-researcher community and provide outstanding experiences for collaborators, customers, partners, and team members alike.</span></p><h2><span style="font-size: 10pt;">What you’ll do:</span></h2><p><span style="font-size: 10pt;"><strong>Community‑Facing (50 %)</strong></span></p><ul><li style="font-weight: 400; font-size: 10pt;"><span style="font-weight: 400; font-size: 10pt;">Own day‑to‑day management of Discord, X/Twitter, LinkedIn, and forum channels, moderation, content calendars, AMAs, and CTF events.</span></li><li style="font-weight: 400; font-size: 10pt;"><span style="font-weight: 400; font-size: 10pt;">Launch community initiatives (monthly “Hack‑The‑Model” challenges, leaderboard shout‑outs, swag campaigns) that drive researcher retention and submission quality.</span></li><li style="font-weight: 400; font-size: 10pt;"><span style="font-weight: 400; font-size: 10pt;">Analyze engagement metrics, produce quarterly community‑health reports, and iterate on strategy.</span></li><li style="font-weight: 400; font-size: 10pt;"><span style="font-weight: 400; font-size: 10pt;">Build and maintain a contributor knowledge base (FAQs, disclosure templates, platform tips).</span></li><li style="font-weight: 400; font-size: 10pt;"><span style="font-weight: 400; font-size: 10pt;">Triaging Submissions of reserachers</span></li></ul><p><span style="font-size: 10pt;"><strong>Customer‑Success‑Facing (50 %)</strong></span></p><ul><li style="font-weight: 400; font-size: 10pt;"><span style="font-weight: 400; font-size: 10pt;">Onboard new program partners and researchers; deliver platform walk‑throughs, best‑practice guides, and SLAs.</span></li><li style="font-weight: 400; font-size: 10pt;"><span style="font-weight: 400; font-size: 10pt;">Be the first line of triage for vulnerability reports: acknowledge receipt, clarify reproductions, and route to internal triage/engineering.</span></li><li style="font-weight: 400; font-size: 10pt;"><span style="font-weight: 400; font-size: 10pt;">Lead the end‑to‑end researcher reward experience—eligibility checks, payout coordination, and post‑mortem communication.</span></li><li style="font-weight: 400; font-size: 10pt;"><span style="font-weight: 400; font-size: 10pt;">Track CSAT, time‑to‑first‑response, and resolution cycles; surface insights to product and engineering for roadmap prioritisation.</span></li><li style="font-weight: 400; font-size: 10pt;"><span style="font-weight: 400; font-size: 10pt;">Champion the “voice of the customer” internally, influencing feature design and documentation.</span></li></ul><h2><span style="font-size: 10pt;">What you’ll bring:</span></h2><ul><li style="font-weight: 400; font-size: 10pt;"><span style="font-weight: 400; font-size: 10pt;">3+ years in community management, customer success, developer relations, or bug‑bounty program management.</span></li><li style="font-weight: 400; font-size: 10pt;"><span style="font-weight: 400; font-size: 10pt;">Demonstrated experience moderating large technical communities (Discord, Discourse, Slack, or similar) and completing content/engagement strategies.</span></li><li style="font-weight: 400; font-size: 10pt;"><span style="font-weight: 400; font-size: 10pt;">2 years experience in Working knowledge of cybersecurity with a solid understanding of fundamentals—OWASP, CVSS, responsible disclosure, etc.—and familiarity with LLM safety concepts (prompt injection, jailbreaks, guardrails).</span></li><li style="font-weight: 400; font-size: 10pt;"><span style="font-weight: 400; font-size: 10pt;">Outstanding written and verbal communication skills; capable of translating vulnerability details for both engineers and non-technical collaborators.</span></li><li style="font-weight: 400; font-size: 10pt;"><span style="font-weight: 400; font-size: 10pt;">Data‑driven approach with proficiency in community or CS analytics (e.g., Orbit, Common Room, Salesforce, HubSpot).</span></li><li style="font-weight: 400; font-size: 10pt;"><span style="font-weight: 400; font-size: 10pt;">Ability to work across time zones, handle multiple priorities, and thrive in a fast‑moving startup environment.</span></li></ul><h2><span style="font-size: 10pt;">Bonus Points:</span></h2><ul><li style="font-weight: 400; font-size: 10pt;"><span style="font-weight: 400; font-size: 10pt;">Past participation in bug‑bounty programs (HackerOne, Bugcrowd, etc.) either as a researcher or program owner.</span></li><li style="font-weight: 400; font-size: 10pt;"><span style="font-weight: 400; font-size: 10pt;">Experience with LLM safety concepts (prompt injection, jailbreaks, guardrails).</span></li><li style="font-weight: 400; font-size: 10pt;"><span style="font-weight: 400; font-size: 10pt;">Event‑production experience (CTFs, hackathons, livestreams).</span></li><li style="font-weight: 400; font-size: 10pt;"><span style="font-weight: 400; font-size: 10pt;">Familiarity with open‑source contribution workflows.</span></li></ul><h2><span style="font-size: 10pt;">What you’ll get:</span></h2><ul><li style="font-size: 10pt;"><span style="font-size: 10pt;">Generous performance-based bonus plans to all eligible employees - we share in our success as one team</span></li><li style="font-size: 10pt;"><span style="font-size: 10pt;">Rich medical, dental, and vision coverage</span></li><li style="font-size: 10pt;"><span style="font-size: 10pt;">Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)</span></li><li style="font-size: 10pt;"><span style="font-size: 10pt;">Quarterly all-company wellness days where everyone takes a pause together</span></li><li style="font-size: 10pt;"><span style="font-size: 10pt;">Country specific holidays plus a day off for your birthday</span></li><li style="font-size: 10pt;"><span style="font-size: 10pt;">One-time home office stipend</span></li><li style="font-size: 10pt;"><span style="font-size: 10pt;">Annual professional development budget</span></li><li style="font-size: 10pt;"><span style="font-size: 10pt;">Quarterly well-being stipend</span></li><li style="font-size: 10pt;"><span style="font-size: 10pt;">Considerable paid parental leave</span></li><li style="font-size: 10pt;"><span style="font-size: 10pt;">Employee referral bonus program</span></li><li><span style="font-size: 10pt;">Other benefits (life/AD&D, disability, EAP, etc.</span><span style="font-size: 10pt;">varies by country)</span></li></ul><h2><span style="font-size: 10pt;">About Mozilla </span></h2><p><span style="font-size: 10pt;">Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.</span></p><h2><span style="font-size: 10pt;">Commitment to diversity, equity, inclusion, and belonging</span></h2><p><span style="font-size: 10pt;">Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.</span></p><p><span style="font-size: 10pt;">We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation.</span></p><p><span style="font-size: 10pt;">We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.</span></p><p> </p><p>Group: C</p><p>#LI-REMOTE</p><p><span style="font-size: 10pt;">ReqID: R2788</span></p></div></div><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Hiring Ranges:</strong></p></div><div class="title">US Tier 1 Locations</div><div class="pay-range"><span>$163,000</span><span class="divider">—</span><span>$217,000 USD</span></div></div><div class="pay-input"><div class="title">US Tier 2 Locations</div><div class="pay-range"><span>$150,000</span><span class="divider">—</span><span>$200,000 USD</span></div></div><div class="pay-input"><div class="title">US Tier 3 Locations</div><div class="pay-range"><span>$138,000</span><span class="divider">—</span><span>$184,000 USD</span></div></div></div>