Community and Member Advocacy Manager

• Support the day-to-day management of a member meet-up program designed to foster peer-to-peer connection and support through local activities and gatherings.
• Recruit, onboard, and support members interested in organizing local meet-ups.
• Coordinate outreach campaigns, event communications, RSVPs, follow-ups, calendars, waivers, contact lists, and other program documentation.
• Serve as a primary point of contact for highly engaged members and meet-up organizers.
• Evaluate program performance and recommend improvements that increase efficiency, participation, and scalability.
• Manage ongoing community engagement across social platforms, including Facebook, Instagram, LinkedIn, X, Threads, YouTube, and TikTok.
• Respond to member questions, comments, and direct messages with a warm, thoughtful, and consistent voice.
• Escalate member support matters through established community-care processes and track cases through resolution.
• Identify recurring member questions, feedback, and trends and share relevant insights with Communications and Member teams.
• Follow community guidelines and privacy standards, moving sensitive conversations into appropriate private support channels when necessary.
• Identify members with compelling health journeys who may be suitable for marketing, PR, events, conferences, or other communications initiatives.
• Coordinate member outreach, storytelling intake, marketing waivers, approvals, and ongoing communications.
• Maintain an organized and searchable library of member stories, testimonials, permissions, waivers, and approved assets.
• Nurture relationships with promising member advocates beyond individual campaigns or story requests.
• Work toward activating 15 new ambassadors and launching member meet-ups in 10 new priority markets during the contract period.
• Help increase meaningful community engagement through timely and thoughtful interactions across channels.
• Identify and activate approximately 25+ new members for cross-channel initiatives such as PR stories, conferences, events, and marketing content.
• Use AI tools proactively to improve productivity, streamline workflows, and increase individual and team efficiency.

Requirements:

• 3–5 years of experience coordinating community programs, ambassador programs, customer events, or similar relationship-driven initiatives.
• Demonstrated experience working directly with customers or members in a community, customer success, advocacy, events, or relationship-focused capacity.
• Experience supporting marketing campaigns, customer storytelling initiatives, testimonials, or advocacy programs.
• Genuine interest in health, wellness, community building, and helping people develop meaningful connections.
• Experience managing online communities, social media engagement, or customer care workflows.
• Familiarity with platforms such as Sprout Social, Google Workspace, program management applications, and tracking or monitoring tools such as Amplitude or Ahrefs.
• Strong organizational skills and the ability to manage multiple events, conversations, stakeholders, and deliverables simultaneously.
• Excellent written and verbal communication skills, with the ability to communicate warmly and professionally across different audiences.
• Comfortable navigating sensitive health-related conversations with empathy, discretion, sound judgment, and respect for privacy.
• Ability to follow privacy and security procedures when handling sensitive or health-related information.
• Proactive, ownership-oriented approach with the ability to work independently in a remote environment.
• Strong interpersonal skills and a genuine ability to build trust with members and community advocates.
• Comfortable working in a fast-moving environment where priorities may evolve and experimentation is encouraged.
• Demonstrated ability to use AI tools proactively to improve work quality, productivity, and efficiency.
• Alignment with a people-first, low-ego, transparent, evidence-based, and impact-oriented working style.

Benefits:

• Estimated hourly compensation of $45–$50 per hour, with starting pay determined by qualifications and experience.
• Part-time contract engagement of approximately 20 hours per week.
• 12-week contract focused on high-impact community and member advocacy initiatives.
• Fully remote working environment.
• Opportunity to build and scale member community programs across multiple markets.
• Hands-on experience across community management, events, advocacy, social engagement, storytelling, and marketing.
• Opportunity to work cross-functionally with Communications, Marketing, Member, and other internal teams.
• Meaningful opportunity to help members share their experiences and strengthen connections within a supportive community.
• Collaborative culture centered on ownership, transparency, curiosity, continuous improvement, and positive impact.
• Opportunity to leverage modern technology and AI tools to improve workflows and operational efficiency.
• Remote-first organization with office hubs in Denver and San Francisco.
• Access to a mission-driven environment focused on improving health outcomes and helping people create meaningful connections.