<p><span data-contrast="auto"><strong>Harbor </strong>is looking for a <strong>Commercial Operations Specialist </strong>to join our growing team. The Commercial Operations Specialist plays a critical role in supporting the Client Engagement and Delivery teams by ensuring accurate and timely processing of commercial documents and maintaining data integrity within Salesforce. This is a full-time position that can work out of the US or Canada. </span></p><hr><h4><span data-contrast="auto">Key Responsibilities & Tasks:</span><span data-ccp-props="{"335559739":0}"> </span></h4><p><strong><span data-contrast="auto">Document Processing & Management</span></strong><span data-ccp-props="{"335559739":0}"> </span></p><ul><li><span data-contrast="auto">Review, validate, and process </span><span data-contrast="auto">Statements of Work (SOWs)</span><span data-contrast="auto">, </span><span data-contrast="auto">Change Requests (CRs)</span><span data-contrast="auto">, and </span><span data-contrast="auto">Order Forms</span><span data-contrast="auto"> for accuracy and completeness.</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Ensure all documents comply with internal policies, pricing guidelines, and contractual terms.</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Coordinate with internal stakeholders (Sales, Legal, Finance) to resolve discrepancies or obtain necessary approvals.</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Manage documents through internal approval and client reviews</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Collaborate with the Harbor Legal team on contracts review and execution – including Non-Disclosure Agreements (NDAs) and Master Service Agreements (MSAs), etc.</span><span data-ccp-props="{"335559739":0}"> </span></li></ul><p><strong><span data-contrast="auto">Renewal Management</span></strong><span data-ccp-props="{"335559739":0}"> </span></p><ul><li><span data-contrast="auto">Track upcoming contract renewals and proactively initiate renewal processes.</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Update Salesforce with renewal details and maintain accurate forecasting data.</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Monitor and manage renewals processing for applicable solution lines, including sending notifications, monitoring, communications with clients.</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Prepare renewal documentation and ensure timely execution to avoid service interruptions.</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Process new reseller opportunities and renewals including liaison with Finance and Reseller teams to confirm licensing and values. </span><span data-ccp-props="{"335559739":0}"> </span></li></ul><p><strong><span data-contrast="auto">Work Queue & Case Management</span></strong><span data-ccp-props="{"335559739":0}"> </span></p><ul><li><span data-contrast="auto">Utilize </span><span data-contrast="auto">Salesforce Cases</span><span data-contrast="auto"> functionality to track, prioritize, and resolve requests from internal teams.</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Manage assigned work queue within Salesforce to ensure timely handling of all tasks and requests.</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Monitor case status and follow up to ensure service level agreements (SLAs) are met.</span><span data-ccp-props="{"335559739":0}"> </span></li></ul><p><strong><span data-contrast="auto">Compliance & Data Integrity</span></strong><span data-ccp-props="{"335559739":0}"> </span></p><ul><li><span data-contrast="auto">Maintain accurate records of all commercial transactions in Salesforce and other internal systems.</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Ensure adherence to company policies, revenue recognition rules, and audit requirements.</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Conduct periodic data quality checks and implement corrective actions as needed.</span><span data-ccp-props="{"335559739":0}"> </span></li></ul><p><strong><span data-contrast="auto">Cross-Functional Collaboration</span></strong><span data-ccp-props="{"335559739":0}"> </span></p><ul><li><span data-contrast="auto">Act as a liaison between Sales, Finance, Legal, and Operations to ensure smooth execution of commercial processes.</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Provide guidance to sales teams on process requirements and documentation standards.</span><span data-ccp-props="{"335559739":0}"> </span></li></ul><p><strong><span data-contrast="auto">Opportunity Management in Salesforce</span></strong><span data-ccp-props="{"335559739":0}"> </span></p><ul><li><span data-contrast="auto">Assist with opportunity creation ensuring each contract has a correlating opportunity</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Validate opportunity data for accuracy on commercial items, including related products/solutions and pricing, and contract terms.</span><span data-ccp-props="{"335559739":0}"> </span></li></ul><h4><span data-contrast="auto">Qualifications:</span><span data-ccp-props="{"335559739":0}"> </span></h4><ul><li><span data-contrast="auto">Ability and desire to work in a fast-paced environment and perform against time and quality standards</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Bachelor’s degree in Business Administration, Operations, or related field</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">2+ years of experience in commercial operations, sales support, or contract management.</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Proficiency in </span><strong><span data-contrast="auto">Salesforce</span></strong><span data-contrast="auto"> and Microsoft Office Suite.</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Strong attention to detail, organizational skills, and ability to manage multiple priorities.</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Excellent communication and problem-solving skills.</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Ability to work collaboratively with cross-functional teams.</span><span data-ccp-props="{"335559739":0}"> </span></li></ul><div class="content-conclusion"><p><strong><span class="x_ContentPasted0">About Us:</span></strong></p><p><span class="x_ContentPasted0">Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.</span></p><p><em><span class="x_ContentPasted0">Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.</span> </em></p></div>