This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Commercial Lines Account Manager in United States.
This role is ideal for a detail-oriented insurance professional who thrives in a client-facing, service-driven environment. You will manage a portfolio of commercial clients, ensuring seamless policy servicing, renewals, and ongoing support. Acting as the primary liaison between clients, carriers, and internal teams, you will play a key role in maintaining strong relationships and delivering consistent, high-quality service. The position operates in a fully remote setting, requiring strong organization, autonomy, and communication skills. You will also collaborate with offshore teams to optimize workflows and improve efficiency. This is a dynamic opportunity to contribute to both client satisfaction and business growth while working within a structured, process-driven environment.
Accountabilities:- Manage and service a portfolio of commercial insurance accounts, ensuring accuracy, timeliness, and adherence to established procedures.
- Act as the main point of contact for clients, responding promptly to inquiries and providing clear guidance on policies, coverage, and changes.
- Oversee policy renewals, endorsements, and new business processing while maintaining high retention rates.
- Collaborate with internal teams and offshore support staff to efficiently manage workflows and deliver consistent service outcomes.
- Maintain accurate and up-to-date records in agency management systems, including documentation, communications, and task tracking.
- Prepare and deliver regular reports and updates to stakeholders, including monthly account summaries.
- Identify opportunities for account growth through cross-selling, upselling, and account rounding strategies.
- Ensure compliance with servicing standards, regulatory requirements, and internal quality benchmarks.
- Stay informed on market trends, insurance products, and industry developments to better support client needs.
- Continuously identify opportunities to improve processes, increase efficiency, and enhance client satisfaction.
Requirements:
- 3–5+ years of experience in commercial lines insurance within a retail agency environment.
- Active Property & Casualty (P&C) insurance license.
- Strong knowledge of commercial insurance products, coverage structures, and policy management processes.
- Excellent organizational and multitasking skills with strong attention to detail.
- Proven ability to deliver high-quality customer service and manage client relationships effectively.
- Strong written and verbal communication skills, with the ability to explain complex concepts clearly.
- Experience working with agency management systems and Microsoft Office tools.
- Ability to work independently in a remote environment while maintaining productivity and accountability.
- Experience collaborating with offshore or cross-cultural teams is a plus.
- Strong problem-solving and critical-thinking abilities.
- Reliable home office setup with stable internet connectivity.
Benefits:
- Competitive compensation package based on experience and qualifications.
- Fully remote work environment offering flexibility and work-life balance.
- Opportunity to work with a diverse, global team and gain cross-cultural experience.
- Structured processes and support systems to enhance productivity and efficiency.
- Career growth opportunities within a stable and expanding organization.
- Exposure to a wide range of commercial insurance accounts and industry segments.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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