Collections Specialist

POSITION OVERVIEW

The Collections Specialist is responsible for resolving any issues that have resulted in a customer delaying payment to Routeware. This resolution method includes communication with Routeware customers and internal departments based in any of our global offices. This role will need to engage our customers over the phone, email, or mail to determine why payment is delayed and determine an acceptable path to have the customer make the payment to Routeware.

RESPONSIBILITIES

·         Contact our customers to resolve all delays in payment to reduce DSO

·         Document and categorize within our financial systems why a customer is not paying a specific invoice and recommendations on how to resolve the outstanding issue

·         Draft and send customer Accounts Receivable statements, collections letters, and other customer correspondence

·         Understand invoicing, PO’s, credit memos, returns (RMA), and payment application process

·         Investigate and resolve billing disputes through contract/opportunity reviews

QUALIFICATIONS:

·         Clear written and oral communication skills via multiple platforms and tools

·         Strong English language skills - Both written and verbal

·         Ability to understand and communicate specifics of invoices and credit memos to customers and internal departments

·         Experience with Microsoft Excel, specifically Vlookups and Pivot Table functions

·         Experience with Salesforce, Tesorio and Sage Intacct Accounts Receivable preferred

·         Experience with Stripe, Authorize.net, High Radius, or other customer payment portal systems is a plus

BENEFITS

●        Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)

●        Paid parental leave

●        Medical and Dependent FSA

●        401K match

●        Unlimited PTO

●        Ten company holidays

●        1 Volunteer day

●        Summer Friday's

●        Monthly Variable Bonus

Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.