This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Collections Representative in United States.
This remote-friendly role focuses on managing customer accounts, resolving outstanding balances, and supporting the end-to-end collections process within a fast-paced, KPI-driven environment. You will act as a key point of contact for both internal teams and external customers, ensuring accurate account handling, timely dispute resolution, and professional communication at every step. The position combines analytical work with customer interaction, requiring attention to detail and strong problem-solving skills. You will support billing accuracy, payment arrangements, and account reconciliation while maintaining compliance with relevant regulations. This is a highly collaborative role where your work directly contributes to financial performance and customer satisfaction. It is well-suited for someone who thrives in structured processes but enjoys investigative, people-facing work.
Accountabilities:- Manage outbound and inbound collections activities by contacting customers regarding past-due accounts, resolving disputes, and ensuring timely payment resolution.
- Handle account maintenance tasks such as payment plan setup, auto-pay processing, refunds, write-offs, credit memos, and invoice adjustments.
- Investigate account discrepancies by performing research, reconciling balances, and coordinating with internal departments such as billing, cash applications, and branch teams.
- Respond to customer inquiries regarding invoices, statements, and account status while ensuring clear and professional communication.
- Document all account activity accurately, maintain follow-ups, and ensure proper tracking of collections actions in internal systems.
- Support compliance with collections regulations while adhering to internal KPIs, quality standards, and service expectations.
Requirements
- 1+ year of office-based experience involving data entry, administrative tasks, or customer/account support; experience in accounts receivable, bookkeeping, or collections preferred.
- Working knowledge of billing processes, collections techniques, and financial account reconciliation.
- Strong proficiency in Microsoft Office tools, particularly Excel and Word, and comfort using CRM or financial systems.
- Familiarity with FDCPA and GLBA privacy requirements is highly desirable.
- Excellent communication skills with the ability to handle sensitive customer interactions professionally and diplomatically.
- Strong attention to detail, organizational skills, and ability to manage multiple priorities in a fast-paced environment.
- Ability to work independently while also collaborating effectively with cross-functional teams.
Benefits
- Competitive hourly pay ranging from $17.21 to $25.00, depending on experience and location
- Day-one eligibility for full-time benefits including medical, dental, vision, life, and disability insurance
- 401(k) retirement plan with company matching contributions
- Paid time off, holidays, and sick leave for work-life balance
- Performance-based incentives and potential additional earnings
- Career growth opportunities with internal promotion pathways
- Training programs and tuition reimbursement (for eligible employees)
- Inclusive workplace culture focused on development, stability, and employee well-being.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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