Collections Associate

About the Role

EnsembleIQ is seeking a detail-oriented and proactive Collections Associate to join our Accounts Receivable team. In this role, you will play a vital part in maintaining our financial health by managing collections across multiple brands within our portfolio.

We are looking for a professional who balances persistence with a commitment to excellent customer service, ensuring that our payment cycles remain efficient while our client relationships stay strong.

Key Responsibilities

Your primary focus will be reducing delinquency and streamlining the payment process through the following duties:

• Proactive Collection Management: Manage automated email distributions for routine follow-ups and personally outreach to customers with past-due invoices to resolve payment barriers.
• KPI Optimization: Work strategically to reduce average days-to-pay and minimize the volume of past-due accounts.
• Issue Escalation: Identify and escalate non-paying accounts to the appropriate internal parties when necessary.
• Billing Support: Utilize PDF editors to make formatting adjustments to invoices and upload documents to various customer portals.
• Administrative Maintenance: Handle customer file maintenance, complete new vendor forms, and follow up on outstanding purchase orders.
• Cross-Team Collaboration: Provide high-quality service to both external customers and internal EnsembleIQ team members to support the broader Accounts Receivable department.

Qualifications

• Experience: 3+ years of corporate collections experience with a solid understanding of standard collection procedures.
• Detail-Oriented: Proven ability to maintain meticulous records and demonstrate high levels of accuracy.
• Communication: Strong verbal and written communication skills, with the ability to articulate complex issues to various levels of management.
• Efficiency: Highly organized with the ability to prioritize a diverse workload to drive measurable payment improvements.
• Collaborative Spirit: A dedicated team player who enjoys working across different departments to reach common goals.

Benefits & Culture

We offer a comprehensive compensation package including health, dental, and vision insurance, with tax-advantaged HSA/FSA options and a monthly stipend for internet. Our coverage includes 100% company-paid short-term disability, long-term disability, and life insurance. Retirement savings include a 401(k) plan, complemented by a holistic well-being program and various optional coverages. We provide generous Paid Time Off (PTO) and a supportive EAP within our award-winning, high-performance collaborative culture.

To support your growth, we provide a robust career development pathway featuring continuous feedback, specialized skills training, and strong leadership. We are committed to Diversity, Equity, Inclusion, and Belonging (DEIB) and have a DEIB Council dedicated to fostering an environment where every voice is heard and innovation is driven by our diverse perspectives.

Check out what it's like to work at EnsembleIQ. https://www.comparably.com/companies/ensembleiq

EnsembleIQ is an equal opportunity employer and committed to diversity and inclusion. We provide accommodations at all stages through recruitment and employment in accordance with Human Rights and accommodation legislation upon request.