Collections Analyst

About the role

As a Collections Analyst at Vcheck, you will play a key role in supporting the company’s accounts receivable function by ensuring timely and accurate processing of customer payments and collection activities. This position is responsible for maintaining up-to-date records of outstanding accounts, sending reminders, and assisting with the resolution of overdue invoices. The Collections Analyst works closely with the accounting and customer service teams to promote positive customer relationships while helping to reduce delinquent balances and support the overall financial health of the organization. This is a fully remote role.

What you'll be doing

• Request and pursue payment on delinquent accounts via communication with the account holder
• Send friendly reminder emails for prior month invoices
• Research customer payment discrepancies and past-due amounts
• Research customer credits (journal entries, overpayments, credit memos)
• Generate and distribute monthly customer statements
• Maintain logs of payment promises and pertinent account details; schedule follow-up communication with the account holder
• Deliver special billing instruction invoices
• Generate consolidated invoices as requested by customers
• Complete AR-related cases
• Monitor and manage the accounts receivable inbox as needed
• Meet with your assigned sales rep(s) weekly or bi-weekly
• Take and return incoming calls
• Attend AR daily team meetings, biweekly finance/sales ops/IT meetings, and monthly company-wide team meetings
• Generate SOPs to document current procedures and update them, as needed.
• Performs other duties as assigned

About you

Key requirements:

We're looking for someone who is passionate about joining a diverse team and is driven to achieve results through ownership, process optimization, and upstanding character. If this describes you, we encourage you to apply, even if you don't meet every requirement listed.

• High school diploma or equivalent required
• Ability to read, write, and speak English proficiently
• No prior collections experience required, but preferred
• Excellent organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to communicate with account holders courteously
• Self-motivated and coachable
• Able to handle confidential information
• Proficient with Microsoft Office Suite or similar software
• NetSuite experience preferred

Physical requirements:

The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation:

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and keyboard. 
• Specific vision abilities required by this job include close vision requirements due to computer work.

Why Vcheck?

You will be joining a cutting-edge company, where you will tackle complex challenges, work with the very best in the industry, and play a vital role in shaping our company's future. In addition, we offer:

• Competitive compensation package
• Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones
• 401k plan with a 4% employer match 
• Flexible vacation policy, encouraging you to take the time you need
• Annual wellness allowance to support your health and well-being 
• Quarterly team events to keep us connected in a hybrid environment 
• A fun and collaborative remote work environment where you'll be supported by a team of dedicated and collaborative colleagues

Please be aware that Vcheck uses AI-powered note-taking, interview recording, and transcription tools to ensure accuracy and efficiency during our talent acquisition processes. By participating in the application and interview stages, you acknowledge and consent to the use of these technologies.

Vcheck is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, veteran status, or any other factor protected by applicable law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, transfer, leave of absence, compensation, benefits, and training.

Vcheck expressly prohibits discrimination and harassment of any kind based on race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

No matter what background you bring with you, if you are committed to excellence and good at what you do, we welcome you to apply to join us and encourage you to come as you are.