Cloud Support Engineer

About this Position

Successful candidates are experienced with Infrastructure as a Service (IaaS) solution hosted in Microsoft Azure, in addition to private cloud solutions.  The candidate is self-motivated, possesses a sense of urgency, and demonstrates critical thinking and exceptional documentation and interpersonal skills. Strong familiarity with Cloud technologies and a desire for immaculate customer service is preferred.

Job Responsibilities

• Be an integral part of our growing Cloud Team, aiding and supporting the team and our client base with positivity, integrity, and dedication to the end-user experience
• Perform analysis and remediation activities for customers hosted in our Private Cloud and Microsoft Azure
• Perform remote analysis, diagnosis, and resolution of server technologies issues, including desktop and end-user technology issues
• Document all troubleshooting steps in the Service Desk system
• Provide assistance to client end-users as requested by the Service Delivery Manager
• Utilize common MSP Tools such as Service Desk, Remote Machine Management, Password Vault and Identity Management tools to drive efficiency across the client base
• Ensure Customer Satisfaction and Strong customer service focus with excellent communication skills and a proactive attitude
• Work with the Cloud Team and Client Experience Manager to escalate trouble tickets
• Stay current with industry and technology news, trends, and best practices
• Provide after-hours support as part of an on-call rotation

Job Requirements

• Public Cloud: Azure (required) and Amazon AWS experience a plus
• Microsoft Certifications: AZ-104 strongly desired, other certifications are favorable
• 3+ years’ experience in a Cloud Help Desk/Technology environment (Microsoft Azure experience is required)
• Proven history of supporting Windows Server core technologies

o Core Operating System including resource monitoring

o Active Directory, Microsoft DNS

o SQL and Remote Desktop Services helpful

• Intermediate experience using PowerShell to investigate and remediate issues locally and in Microsoft Azure
• Proven troubleshooting and analytical skills, including documentation of discovered details and changes
• Ability to prioritize and manage time effectively
• Team Player
• Passionate about and dedicated to a premium client experience
• Excellent written and verbal communication skills
• Outstanding attention to detail
• Strong documentation skills
• VCP Certification a plus

 Technology Skills:

• Windows Server 2012/2016/2019/2022/2025
• Virtualization Technologies – vSphere/ESXi/vCloud a plus
• IIS/SMTP a plus
• MSSQL 2016/2017/2019/2022
• Networking Technologies experience a plus (Firewall/VPN/Routing)
• Understanding of replication technologies
• Microsoft 365 Modern Work experience a plus
• Familiarity with ITIL practices such as Change Management and Incident/Issue Management and Compliance controls

Customer Requirements

This job may require access to customer information, systems, and/or premises.  As a result, this job may require customer approval for such access as an essential job function.

Compensation and Benefits

Base salary range: $70,000 to $95,000.

This position is also eligible for a bonus in accordance with the terms of the Company's plan.

Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.  

We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life: 

• Health and Welfare (Medical, Dental, Vision) 
• Accident, Critical Illness, and Hospital Indemnity  
• Employee Assistance Program (EAP) 
• Life and AD&D Insurance 
• Short- and Long-Term Disability Insurance 
• Flexible Spending Accounts 
• Transportation and Parking Accounts 
• Health Savings Accounts (with company contribution) 
• Retirement Planning (401k with matching contribution) 
• Legal Benefits 
• Identity Theft Protection 
• Pet Insurance 
• Wellness Program Offerings 
• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.  
• 8 Paid Holidays per year, including 1 floating holiday. 

The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. 

The Company expects to accept applications for this position until July 4, 2025 but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions.  

EOE/Diversity & Inclusion Statement

Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind. 

Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.