Closing Coordinator / Platinum - Remote

Company Description

At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity.

As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined.

And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way.

But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work® three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins.

Why Longbridge?

At Longbridge, we don’t just offer jobs, we offer careers that grow with you. Here’s why you’ll love being part of our team:

• Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do.
• A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.”
• Benefits That Have Your Back – We’ve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers.

If you’re looking for a place where your work truly makes a difference, we’d love to have you on board. Apply today and let’s do great things together!

Job Description

The Closing Coordinator - Platinum performs detailed reviews of platinum files for accurate rates, research complex scenarios, validate approvals, exceptions and assists with lock desk functions. The Closing Coordinator - Platinum will ensure all product-specific requirements, disclosures, approvals, and exceptions are resolved prior to closing. This role serves as a key liaison between Capital Markets, Sales, Credit Risk, Operations, and external partners to identify and resolve issues that could impact scheduling, rate locks, funding, or regulatory compliance.

Primary Job Duties:

• Review Platinum files to identify and resolve product-specific requirements prior to scheduling.
• Analyze and address TISA-related issues, redisclosure requirements, rate and margin changes, and other platinum-driven events.
• Review Capital Markets and Credit Risk exceptions and coordinate approvals or corrective actions as necessary.
• Validate loan terms, conditions, underwriting requirements, and approval stipulations that may impact closing eligibility.
• Research complex loan scenarios and determine the appropriate resolution path in partnership with internal stakeholders.
• Serve as the primary point of coordination between Sales, Processing, Credit Risk, Capital Markets, Closing, and external partners regarding Platinum loan issues.
• Collaborate with departments to resolve disclosure concerns, pricing updates, lock expirations, and operational exceptions.
• Review loan readiness and identify potential obstacles that could delay closing.
• Review redisclosures and other required loan disclosures for accuracy and completeness.
• Validate that required waiting periods, approvals, and compliance requirements have been satisfied before scheduling.
• Ensure documentation and loan terms align with approved exceptions and product guidelines.
• Respond to partner, broker, and internal escalations regarding Platinum loans.
• Assist with lock desk functions including lock requests, lock extensions, lock modifications, and related research.
• Coordinate with Capital Markets regarding lock exceptions and pricing matters.
• Ensure lock information is accurately reflected within loan systems and communicated appropriately.

Qualifications

• Minimum 2 years of mortgage operations experience preferred
• Knowledge of rate locks, redisclosures, TISA requirements, pricing exceptions, and scheduling workflows.
• Excellent problem-solving and critical-thinking skills
• Strong organizational abilities with attention to detail, accuracy and deadlines.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Strong understanding of mortgage disclosures, regulatory requirements, and closing processes.
• Ability to analyze complex loan scenarios and determine appropriate resolutions.
• Skill in the use of personal computers and related software applications, specifically Internet Explorer, Microsoft Outlook, and Microsoft Word
• Knowledge of customer service standards and procedures
• Must always demonstrate cooperative behavior with colleagues and supervisors
• Team player who shows a positive attitude and collaborative skills
• Demonstrates reliability and punctuality.

Additional Information

• Working in a growing and dynamic industry
• Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts
• 401(k) with company match
• Paid time off
• This is a non-exempt role.
• Target base salary range is 55-60K.
• In addition to base salary, this role is eligible for a competitive additional compensation program via monthly productions bonus.
• LBF is an EEO/AA/Vet/Disabled Employer
• Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial.

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