Clinical Support Specialist

Location: Remote, US

Hours: Shift-based schedule spanning 6am-2am CT, 7 days a week, including holidays and weekends

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. 

As our Clinical Support Specialist, you will play a critical role in supporting and maintaining PAS operations and the portal application. Each day, you will conduct hourly operational evaluations and make necessary workflow adjustments to balance supply and demand. You will demonstrate expert application knowledge and provide troubleshooting assistance to both internal and external end users. Additionally, you will act as a liaison between leadership, application users, and Information Systems. To thrive in this role, you should have previous experience in data entry or healthcare administration, preferably within a hospital setting.

Here’s what you will experience working as a Clinical Support Specialist:

• Continuously monitor and report on supply and demand of case consults in the web-based portal work queue.
• Resolve requests on your own immediately or redirect in real time to the right person or department who can resolve them.
• Act as the central contact and communication hub between clients and internal employees.
• Resolve as much as possible of real-time troubleshooting machine/software failures, portal malfunctions, and portal user errors. Escalate to appropriate parties when necessary, through the outlined IT escalation process/ticketing system.
• Triage, note, and facilitate outages, portal glitches, and physician downtime due to IT issues using a centralized service desk.
• Receive information from client hospital sites, either from their case management tool (ie, Careport or Epic) or email, and make initial entry of case into the portal.
• Attach e-faxed medical records to corresponding cases in the PAS portal application.

For this US-based position, the base pay range is $16.88 - $25.51 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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