About the role:

A Clinical Implementation Specialist provides hands-on clinical and technical support during the implementation of Intelliguard technology for our clients. They will guide our clients through integrating our solutions into their operations. Serves as a key point of contact, helping clients successfully transition from onboarding to full implementation while ensuring a high level of client satisfaction. 

What You'll Be Doing:

• Collaborate with clients to understand their specific needs and objectives. 

• Lead client onboarding and implementation efforts, providing guidance and support at each stage. 

• Support the implementation, configuration, and validation of Intelliguard solutions within the client’s hospitals, clinics or other healthcare facility or area such as the OR. 

• Train clients on how to use our products effectively and efficiently. 

• Troubleshoot clinical and technical issue during go-live and early adoption phases.  Escalate and communicate to internal stakeholders any complex issues encounter. 

• Excellent communication skills, both written and verbal, are necessary for explaining complex concepts and ensuring clients have a clear understanding. 

• Provide on-site and virtual clinical training to physicians, pharmacy staff, or other staff on workflows, features and product function and operations. 

• Serve as a clinical subject-matter expert to guide customers through workflow to ensure the product aligns with the clinical and client’s needs. 

• The ability to adapt to changes and handle unexpected challenges is important, as implementation projects can be dynamic. 

• Document training session, user feedback and product performance for continuous improvement.  

• Efficiently managing multiple projects and deadlines is a key skill in this role. 

• Building positive relationships with clients and working well with cross-functional teams is important for successful implementation. 

• The ability to assess data and information to make informed decisions and improvements in the implementation process. 

We Would Love To Hear From You, If:

• Bachelor's degree or a health professional in Pharmacy (Pharmacy Technician or Pharmacist) or CRNA etc. 

• Previous experience in implementation, project management, or client support is a plus. 

• Excellent communication and interpersonal skills, able to troubleshoot under pressure and train healthcare staff. 

• Strong problem-solving abilities and attention to detail. 

• Technical proficiency and the ability to understand software and technology. 

Why You Should Join Us:

• Generous Paid Time Off (Vacation, Sick, 10 Holidays, Floating Holiday Time) 
• Medical, Dental, Vision Plans 
• 401K with Employer Match 
• Life/AD&D and Long-Term Disability (LTD) 
• Flexible Spending Account (FSA) 
• Voluntary Life/AD&D Optional Plans 
• Parental Leave
• Pet Plan 
• To play a part in helping hospitals and health systems continuously improve the environment of safety around every medication decision! 

Other Information:

• This is a remote position but must be available to travel 50% of the time.
• The essential functions of the job are usually performed in an office setting, in an indoor, temperature controlled environment. The office environment noise level in the work environment is typically low to moderate. While performing the job duties, the employee is regularly required to sit for extended periods, standing and walking intermittently, reach with hands, arms, talk or hear. The employee is required to use office equipment such as a computer, mouse, keyboard, printer. The employee may sometimes be required to lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus. We are committed to providing equal employment opportunities to all qualified individuals. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of the job, we will work with you to provide an appropriate accommodation in accordance with applicable laws.