Client Support Specialist

Who We Are

Titan Cloud is a market-leading provider of Fuel Asset Optimization, helping some of the world’s largest convenience stores, fleets, and suppliers reduce compliance risk, lower asset maintenance costs, and increase revenue and fuel yield. We serve as the enterprise software platform and system of record, connecting our clients' fuel, environment, store operations, and maintenance departments. Our customers save millions annually through reduced lost sales, improved customer experiences, fuel loss mitigation, and reduced environmental reserves and fines.

Essential Functions:

• Triage Zendesk tickets from assigned clients.
• Troubleshoots and resolves Zendesk tickets for assigned clients, escalating to product or engineering team as needed.
• Assists in Titan Modules, Setups, and Implementation for assigned clients.
• Works closely with Account Manager to share client needs, goals, and issues for resolution.
• Acts as main point of contact for client issues, escalating to appropriate parties as needed.
• Performs other duties as assigned.

Requirements

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High School Diploma/GED required, bachelor’s degree preferred (computer science, information systems, business administration, or other industry-related curriculum)

• 1 year of experience in a customer support role is preferred.
• Experience using Zendesk preferred.

Benefits

• Remote work environment
• Flexible time off
• End of Year Rest and Recharge
• Medical Insurance (including HSA/FSA accounts)
• Dental Insurance
• Group Term Life Insurance
• Vision Insurance
• Disability Insurance
• Maternity/Paternity Leave
• 401(k)
• Additional & Voluntary Benefits
  

Why Join Us
At Titan Cloud, we are committed to creating a diverse and inclusive workplace where all voices are heard and valued. Even if you don’t meet most of the required qualifications or have transferable skills related to this role, we encourage you to apply—even if you don’t meet all the preferred qualifications. We recognize that a variety of experiences can contribute to success in this position, and we value different perspectives on our team.