Client Support Analyst

Company Description

Ready to make a difference? Experian has evolved into a global tech company in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're members of the FTSE 30 and for more than 125 years we've helped economies and communities flourish – and we're not done.

Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, accomplished people and new ideas so we can help create a better tomorrow. To do this we employ 'big-thinkers' that share our purpose #uniquelyexperian

Job Description

We would love you to join us at Experian in helping us to shape the future of Employer Services for Human Resources compliance and outsourcing. We are looking for a Tax Withholding Client Service Analyst – EES EForms and I-9s. You will help shape a new business at Experian and help to drive market penetration of all product lines in this space. We are looking for a candidate eager to join a dynamic atmosphere, someone who is adaptable and is able to instill confidence in internal and external partners to drive results.

What you'll be doing

• Support our growing mid-market client base
• Provide service to our growing client base with an emphasis on one-touch service
• Assist to identify process improvements and work with product, management, and the team to implement changes
• Track client deliverables from tax forms to system changes
• Represent EES Tax Withholding as an expert on our service
• Interpret data and present professional content to clients and internal stakeholders
• Manage multiple tasks, prioritize them and focus on finding solutions
• You will report to the Manager, Client Success

Qualifications

• 3 + year's client technical support experience
• Bachelor's Degree or relevant work experience
• Have strong technical knowledge
• Knowledge of human capital management systems and HR/Payroll/Tax related product offerings a plus
• Understand Agile methodology
• Expect and navigate through obstacles
• You have strong problem-solving and analytical skills
• Proficient in Salesforce and Smartsheets

Additional Information

Perks:

• 401K with a 4% company match with immediate vesting.
• Comprehensive health, dental, and vision plans.
• 5 sick days each calendar year.
• 12 paid company holidays and 2 paid volunteer days.
• Wellness plans, online discounts, employee discounts, pet insurance, employee stock purchase programs, and more.

Our uniqueness is that we celebrate yours. Experian's culture and people are main differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

This is a remote role.

#LI-Remote