Client Success Strategy and Operations Director

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Client Success Strategy and Operations Director in the United States.

We are seeking a highly strategic and detail-oriented Client Success Strategy and Operations Director to drive critical process improvements and operational readiness across client partnerships. This individual contributor role will report to senior leadership and play a central part in aligning internal teams and external stakeholders to ensure seamless integration with healthcare and pharmacy benefit partners. This role requires a strong understanding of the healthcare ecosystem, advanced communication skills, and a proven ability to lead cross-functional initiatives with clarity and impact. If you’re energized by solving complex operational challenges and working with fast-paced teams, this role is for you.

Accountabilities:

• Design and implement standard processes for health and pharmacy benefit partner integrations, including business readiness and ongoing operations
• Manage dashboards and reporting to monitor performance across revenue, enrollment, and client satisfaction KPIs
• Lead cross-functional planning for partner collaboration, including data exchange, outreach plans, formulary updates, and billing reconciliation
• Serve as a subject matter expert in client/prospect conversations and contribute to RFP/RFI responses
• Drive internal business readiness initiatives around engagement, enrollment, and KPI optimization
• Identify process gaps and proactively develop solutions to address evolving client and market needs
• Present strategic insights and data-driven recommendations to leadership and external partners

Requirements

• 7+ years in healthcare strategy or operations, ideally within health tech, pharmacy benefits, consulting, or clinical organizations
• Deep understanding of healthcare processes including benefits design, claims, data integration, and patient/member engagement
• Proven success in project management, stakeholder alignment, and operational execution in fast-paced environments
• Strong written and verbal communication skills with ability to present complex ideas clearly
• Proficiency in Microsoft Excel and PowerPoint for analysis and reporting
• Ability to thrive in ambiguity, multitask, and approach challenges with a problem-solving mindset
• Bachelor’s degree required; passion for improving healthcare access and outcomes

Benefits

• Competitive annual salary ($160,000–$165,000)
• Remote-friendly position within eligible U.S. states
• Equal opportunity employer with a strong commitment to diversity, equity, and inclusion
• Opportunity to work at the forefront of virtual healthcare innovation
• Mission-driven culture focused on improving lives and healthcare systems
• Collaborative and high-growth work environment
• Reasonable accommodations available for individuals with disabilities

Jobgether Hiring Process Disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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