Client Success Strategy and Operations Director

ABOUT US

At Vida, we help people get better- and we're helping the healthcare system get better, too.

Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.

By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives.

**Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered.

The Director of Client Success Strategy and Operations will be an individual contributor reporting to the SVP of Client Success.  In the role, you will play an integral role in understanding the needs and priorities of Vida’s clients. You will be working directly with Vida clients, benefits ecosystem partners (e.g., PBM, health plan, benefit consultants, navigation vendors), Account Managers and SMEs to develop strategies and solutions to problem solve and address gaps related process standardization/automation.  This role requires a high level of communication, relationship building and business judgment to be successful, including deep knowledge of healthcare ecosystem processes, strategy development, leading business readiness initiatives end-to-end, data analysis and consensus building.

If you thrive in a fast-paced startup environment, enjoy working with internal/external partners and customers, want to be involved in the cutting edge of healthcare, and think strategically about business and partnership opportunities, this role may be for you.

This is not an Account Management position.

• Develop and own standard processes for health plan and pharmacy benefit partner integration– partner implementation, ongoing joint operating report outs, business readiness and process improvement initiatives– working with key Vida SMEs: Sales, Account Management, Product and Clinical.
• Manage partner performance and execution dashboard with line of sight to key execution, revenue/enrollment and client satisfaction KPIs.
• Evaluate and monitor that processes are working as intended, solving for any gaps and getting ahead of evolving markets/needs. This includes billing/revenue share, data exchange, integration plan set-up/updates, member outreach plan and planning for formulary/benefits changes.
• Be a Vida subject matter expert and be able to respond to RFP/RFI and represent Vida’s Client Success team in client/prospect meetings.
• Lead Vida business readiness and process initiatives as assigned, including enrollment, engagement and outcomes KPI optimization; planning/execution in advance of changes in set-up/processes (e.g., vendor and/or benefits changes).
• Present analysis & make strategic recommendations for leadership and partner review.

• 7+ years of experience in healthcare strategy and operations in a health tech company, health or pharmacy benefits company, management consulting firm, benefits consulting firm or clinical organization.
• Bachelor’s Degree at minimum.
• Knowledge of medical and pharmacy benefits processes and integration - formulary/benefits design, member/patient engagement, claims/eligibility/prior authorization data.
• Ability to develop and drive operational readiness plans – project management, consensus building and solution development.
• Strong critical thinking and problem-solving skills; strong written and verbal communication skills.
• Must be a self-starter with the ability to work independently or in a team environment and have an ownership mentality.
• Ability to manage multiple tasks, prioritize and apply good judgment in resolving complicated issues.
• Must be comfortable with navigating ambiguity.
• Fluency in PowerPoint and Excel.
• Passionate about Vida’s mission.

Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.

Diversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral.

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