Switchboard Hiring is interviewing for a Growth-Focused Client Success Specialist on behalf of our client, Agolix. This isn't your typical support role - we're looking for someone who naturally drives growth through exceptional client management and strategic thinking.

First round interviews will take place 9/10 - 9/19

Job Details

• Location: Remote (Open to US based candidates only)

• Hours: Part-time, 20 hours per week

• Compensation: $30-35/hr + Bonus

• Benefits: this is a long-term contract role (1099) and not benefit eligible

• Sponsorship: Sponsorship not available. Position only available to those within the US with legal authorization to work.

About This Role

As the Client Success Specialist you will:

• Drive customer retention and expansion - analyze customer metrics, identify growth opportunities, and work directly with clients and prospects to increase revenue and client satisfaction

• Manage client and prospect communications via multiple channels, leading with a consultative, solution oriented approach

• Conduct software demos and create customized assessments for new and existing clients

• Manage various admin/testing/processing duties as needed, working directly with the founders and operators of Agolix (Jen and Witt)

Who We Are Looking For

• Self-starter looking for a long-term, part-time opportunity with flexible hours (15-30 hours per week typically between 8am-5pm, ET).

• Previous experience in a B2B SaaS customer facing role.

• You have a growth mindset and have experience in improving client outcomes.

• Natural consultative communicator who builds trust and uncovers customer needs with positivity and enthusiasm.

• Technical aptitude with software tools like Google Workspace, Excel, Slack, Trello and Zoom (bonus for experience with WordPress, Canva, ActiveCampaign, Stripe).

• Bonus: experience with marketing automation tools and customer data analysis.

Switchboard Hiring's Interview Process

1. Submit your application - Consider this your first interview! We are evaluating your ability to communicate effectively and genuinely; your responses will determine if you move to the next stage.

2. Recruiter Screen - 30 minute video interview with a Switchboard recruiter

3. Hiring Manager Interview - 30 minute video interview with Jen, Agolix CEO

4. Final Interview - 60 minute video interview with additional Agolix team members

   Reference and criminal background check to be completed after offer is extended