What We’re Looking For
We’re looking for a Client Success Manager to join our team and take ownership of a portfolio of homeowners. In this role, you’ll be the primary point of contact for a book of business—building strong relationships, driving revenue performance, and proactively identifying risks before they turn into churn.
You’re someone who knows that success is more than just answering questions quickly. You get what it means to manage a portfolio, not just support it. You understand how to balance the client's needs with the business's goals. You’re analytical, organized, a clear communicator, and genuinely excited by delivering value and strengthening partnerships.
What You’ll Be Doing
- Manage a portfolio of vacation rental homeowners—building trust, delivering value, and ensuring a great ownership experience.
- Proactively monitor property performance and recommend strategies to improve revenue and occupancy.
- Analyze trends, identify underperforming listings, and work cross-functionally to execute solutions.
- Own the post-onboarding relationship and become the long-term strategic partner for your clients.
- Schedule and lead regular check-ins and performance reviews with homeowners.
- Communicate with empathy and clarity—whether it’s resolving a concern or delivering data-driven recommendations.
- Monitor client health and flag churn risks early with a plan to address them.
- Collaborate with our operations, revenue, and onboarding teams to deliver a seamless and consistent client experience.
- Maintain detailed client records in Salesforce and ensure data is accurate and actionable.
You Might Be a Great Fit If You…
- Have 2+ years of experience in client success, account management, or portfolio management.
- Know how to manage and grow a book of business, not just maintain it.
- Are comfortable with performance conversations and understand how to tactfully influence client decisions.
- Thrive in a fast-paced, remote environment where ownership and accountability matter.
- Are organized and comfortable juggling multiple priorities.
- Know how to use data and reporting to guide conversations and client strategies.
- Have experience with tools like Salesforce, Slack, and project management platforms
- Are proactive, solutions-oriented, and collaborative by nature.
The Role at a Glance
- Full-time, remote position
- Monday–Friday schedule with some flexibility
- Occasional travel may be required for team events or market-specific meetings
- You’ll report to the Director of Client Success
Why Join LocalVR?
At LocalVR, you’ll have the chance to make a big impact. We’re still small and growing fast, which means your voice is heard and your work truly matters. We believe in supporting our team, investing in personal growth, and doing great work with great people.