About the Role:
We are seeking an organized, relationship-driven Account Manager to support and grow our IT staffing accounts with State and Local Government agencies. This role is responsible for managing existing client relationships, ensuring high-quality service delivery, and expanding account opportunities through proactive engagement and operational excellence.
Key Responsibilities:
Client Relationship Management:
- Serve as the day-to-day contact for assigned public sector clients, including state agencies, municipalities, and school districts.
- Build and maintain strong relationships with procurement officers, hiring managers, and departmental stakeholders.
- Conduct regular status calls, QBRs, and performance check-ins with clients.
Staffing Operations & Delivery:
- Coordinate closely with internal recruiting teams to fulfill IT staffing requisitions efficiently and accurately.
- Monitor candidate submissions, interviews, selections, onboarding, and contract renewals.
- Track KPIs such as fill rates, time-to-submit, time-to-fill, and contractor retention.
Account Growth & Retention:
- Identify upsell and expansion opportunities within existing contracts or agencies.
- Assist with RFP/RFQ responses, contract renewals, and re-bids in partnership with business development or proposal teams.
- Monitor agency budgets and procurement schedules to stay ahead of hiring needs.
Compliance & Documentation:
- Ensure adherence to all contract terms, labor compliance, background check requirements, and onboarding procedures per agency guidelines.
- Maintain accurate documentation, timesheet records, and client communications in CRM or VMS platforms.
Qualifications:
- Bachelor’s degree in Business, Public Administration, or related field preferred.
- 3–5 years of experience in IT staffing account management, with at least 1–2 years managing State or Local Government clients.
- Familiarity with government procurement vehicles, master contracts, and vendor portals (e.g., CA DGS, TX DIR, NY OGS, etc.).
- Experience supporting IT roles such as developers, engineers, analysts, and project managers.
Skills & Competencies:
- Strong relationship-building and communication skills, with the ability to manage client expectations effectively.
- Solid understanding of the public sector staffing lifecycle, including SOW and staff augmentation.
- Excellent organizational and multitasking ability in a high-volume environment.
- Proficiency in Excel, CRM tools, and VMS platforms.
Preferred Experience:
- Experience with cooperative purchasing contracts (NASPO, TIPS, etc.).
- Knowledge of IT labor categories, rate cards, and local workforce dynamics.
- Previous experience working with MWBE/DBE/HUB certified firms (a plus).