Client Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Success Manager in the United States.

This role is focused on driving long-term customer success within a cybersecurity SaaS environment, ensuring clients fully realize the value of advanced security solutions. You will act as the primary relationship owner for key accounts, guiding customers from onboarding through steady-state operations and ongoing expansion. The position requires a strong mix of technical fluency in cybersecurity, strategic account management, and exceptional communication skills. You will serve as the central coordination point between customers and internal teams, ensuring alignment, responsiveness, and high-quality service delivery. In this highly visible role, you will influence retention, adoption, and growth across complex enterprise accounts. You will also work closely with sales and executive leadership to support strategic customer initiatives. This is a high-impact position for a customer-centric professional who thrives in fast-paced, technical environments.

Accountabilities:

In this role, you will manage strategic customer relationships end-to-end, ensuring satisfaction, adoption, retention, and long-term value realization of cybersecurity solutions. You will act as the primary advocate for clients internally while coordinating cross-functional execution across teams.

Serve as the main point of contact for assigned customers, managing communications, escalations, and ongoing engagement
Lead customer onboarding transitions from deployment to steady-state operations and establish effective operating rhythms
Drive product and service adoption by guiding customers on best practices and expanding usage of cybersecurity offerings
Coordinate internal stakeholders to ensure timely resolution of customer needs and alignment across delivery teams
Manage regular customer cadences including QBRs, executive updates, working sessions, and escalation calls
Support retention efforts by identifying churn risks, leading mitigation strategies, and contributing to renewal discussions
Partner closely with sales teams to identify expansion opportunities and support account growth initiatives
Translate customer requirements into actionable feedback for internal teams to improve service delivery and platform capabilities
Maintain deep understanding of cybersecurity offerings to effectively communicate value and resolve customer challenges
Collaborate with executive leadership on strategic accounts and high-priority customer initiatives

Requirements:

The ideal candidate brings extensive experience in client success, account management, or customer-facing cybersecurity or IT roles, with the ability to manage complex enterprise relationships independently. You are highly organized, proactive, and comfortable operating in fast-moving, technical environments.

7+ years of experience in client services, customer success, IT, or cybersecurity-related roles
Proven experience managing large, complex enterprise accounts with multiple stakeholders and lines of business
Strong understanding of cybersecurity concepts, SaaS platforms, and enterprise technology environments
Ability to operate independently with minimal supervision and strong decision-making capability
Excellent communication skills, both written and verbal, with executive-level stakeholder engagement experience
Strong organizational skills with the ability to manage multiple priorities and evolving customer needs
Experience driving customer adoption, retention, and expansion within SaaS or security-focused environments
Ability to identify key decision-makers and maintain strong relationships across customer organizations
Experience developing service improvement plans and contributing to operational maturity initiatives
Preferred: prior leadership, mentoring, or onboarding experience within customer success teams

Benefits:

Competitive compensation aligned with senior-level customer success roles
Fully remote work environment within the United States (East Coast preferred)
Comprehensive medical, dental, and vision insurance options
Generous paid time off and holiday policies
Paid parental leave for new parents
401(k) retirement savings plan
Career development opportunities within a high-growth cybersecurity organization
Exposure to enterprise-level cybersecurity programs and executive stakeholders
Collaborative, mission-driven culture focused on protecting organizations from cyber threats

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Benefits:

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