Client Success Coordinator

The Opportunity

We are looking for an experienced and talented Client Success Coordinator who will be responsible for facilitating the development and growth of key customer relationships. In this role, you will serve as the point person for Client Success Managers to implement large-scale projects, help with incoming client questions, facilitate meetings, coordinate client training and more. You will be an integrated part of the success of our clients.

Work-Life

This role offers a remote and flexible work schedule that may vary based on client and team needs.

Responsibilities

• Assist and collaborate with the Client Success Managers to ensure high-value clients receive exceptional support
• Build client event pages and reserved seating maps
• Run or assist with client product trainings
• Generate sales and post-event reporting for clients
• Document feature requests and communicate with the Product team
• Coordinate client event equipment and staffing requests
• Respond to client requests and communicate concerns to the appropriate channels
• Work on other implementation or support projects as needed

Qualifications

• 2+ years of live events experience in ticketing, box office, operations, or related roles
• Proven track record in account management with understanding of event operations, event marketing
• Excellent communications, verbal, written and ability to deliver presentations or trainings
• Exceptionally professionally positive attitude, proactive and responsive
• Experience with CRM software like HubSpot, Slack, Notion, Google Suite and Excel/GoogleSheets
• In-depth knowledge of client relationship management strategies

The Perks

• Salary Range: $55,000 - $70,000 / Year + Bonus + Equity
• 100% Remote Okay with Hybrid Optional
• Paid Health benefits ($0 Premiums)
• Dental, Vision, Life Plans
• Open Vacation
• 401k (50% Match up to 3%)
• Paid Equipment
• Education Stipend
• Paid Holidays & Birthdays Off
• Parental Leave
• Ticket Hookups!

Tixr is the largest, fastest-growing, privately-held primary ticketing and live event commerce marketplace in the world. We're a California-born and bred company that's still founder-owned and led to this day, and we support a global client base with staff throughout the US, Canada, and UK.  We exclusively power 500 of the most respected live entertainment brands in 40 countries including LIV Golf, Wynn Nightlife, Detonate, MUSE, Signature Brew, Riot Fest, Acura Grand Prix of Long Beach, Riot Games Arena, Luke Bryan’s Crash My Playa, Sturgis Buffalo Chip, Lightning in a Bottle, Portland Trail Blazers’ New G League Affiliate Rip City Remix, among many others.