Client Success Associate

Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier. Our goal is simple: to help the world's marketers leverage OOH's unique ability to motivate and delight. 

From strategic partnerships with major media owner networks to executing impactful campaigns with renowned global brands such as Nestlé, Porsche, Target, and Levi's, our team is filled with passionate, innovative, and collaborative problem solvers, engaging and entertaining consumers like you in the real world. Find your home in out-of-home - find your people at Vistar.

As of January 2025, Vistar Media was acquired by T-Mobile and is now part of T-Mobile Advertising Solutions. By combining our DOOH expertise with T-Mobile’s unique customer insights and expansive omnichannel capabilities, we’re creating new opportunities to innovate at scale and make a meaningful impact on the future of out-of-home media.

About the role:

We're adding to our Client Success team, and searching for candidates with experience in digital media who are looking to grow within Client Services. This individual works well in a fast-paced startup environment, has strong communication and problem solving skills, and is eager to learn. You will report to the Director of Client Success and work closely with the Client Success team to assist in pre-sale activities and day to day campaign management across managed & self-service buys.

What you’ll do:

• Assist the Client Success team in building RFPs to create comprehensive media plans for existing and potential clients

• Partner with the Client Success team to gather assets, set-up campaigns, and monitor campaigns for performance and delivery

• QA creative files and digital assets for DOOH & Mobile campaigns. Coordinate with Client Success to ensure creative files and tags meet specs.

• Coordinate custom creative development with client and internal teams, overseeing the timeline and asset creation from start to finish

• Traffic 1st and 3rd party campaigns across DOOH and mobile

• Pull DOOH and Mobile reporting, coordinate with internal teams to resolve reporting discrepancies and meet client needs

• Support the Client Success team with billing efforts for our clients

• Take clear ownership of assigned projects and keep them on-track; meet all deliverables accurately and in a timely manner

What experience we’re looking for:

• Bachelor’s degree

• 1-2 years of media/adtech experience

• Experience working w/ Third Party Ad Servers, Verification, and Measurement Partners (DoubleClick, Sizmek, IAS, DoubleVerify, Cuebiq, Foursquare, IRI, etc.)

• Understanding of ad operations, trafficking and analytics

• Highly proficient using MS office suite (Excel, Word, PowerPoint)

Who you are:

• Passionate about building client relationships

• Curious to learn, be a team player, and go above and beyond when needed

• Excellent time management skills and ability to multi-task across multiple projects and stakeholders

What we offer:

• Flexible, fun start-up environment and culture

• An approachable and accessible C-Suite

• Comprehensive health benefits

• 401k + match

• Quarterly Lifestyle Stipend

• Unlimited PTO and summer Fridays

• A flexible hybrid work environment, with a fully stocked kitchen, weekly catered lunches, and casual attire while in office

• Global Employee Exchange Program

• Sponsored Volunteer Events and Vistar Gives Back program

• An awesome and supportive bunch of people to work with and learn from

At Vistar Media, we carefully consider a wide range of factors, including experience, skills, and other relevant business considerations. These considerations can cause compensation to vary. Please note that the salary range information that follows is a good faith estimate for this position. The salary range estimate for this position as performed in New York City is $65,000 - $70,000, plus bonus potential, comprehensive health benefits, 401k with company match, and a lifestyle stipend. The salary range for this position as performed outside of New York City may vary. The actual pay will be at Vistar Media’s sole discretion, and determined by factors including but not limited to geographic location, skills, qualifications, and experience.

Recruiting fraud is a serious issue facing jobseekers. Please be aware that Vistar Media would never require personal information (such as bank account information) during the interview process. Should an employee from Vistar Media reach out to you, that communication will come from an @vistarmedia.com email address. During a typical interview process, you will have several phone, video, and/or in-person interviews with multiple Vistar Media employees before a hiring decision is made. We do not require payment from applicants for training or other costs incurred, nor do we offer compensation before hiring.

If you’re ambitious, highly driven, and interested in making an impact, Vistar is the place for you. Apply to join our team… we’ll see you out there.