Client Success Analyst (SaaS/Healthcare IT/EHR)

This position is posted by Jobgether on behalf of Raintree Systems. We are currently looking for a Client Success Analyst (SaaS/Healthcare IT/EHR) in Alabama, Arizona, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, or Texas.

As a Client Success Analyst, you will play a pivotal role in ensuring clients achieve their business outcomes by delivering proactive support and data-driven insights. This role involves building strong relationships, anticipating client needs, and optimizing retention through renewal strategies. You will serve as a trusted advisor, collaborating with cross-functional teams to resolve issues, improve workflows, and drive long-term satisfaction. This position offers the opportunity to combine analytical expertise with client advocacy, helping organizations maximize the value of innovative healthcare IT solutions.

Accountabilities

• Build and maintain trusted relationships with clients by listening actively and delivering outstanding service.
• Analyze client data to identify trends, forecast needs, and spot potential risks or opportunities.
• Conduct regular check-ins with clients to evaluate satisfaction and recommend improvements.
• Support renewal strategies by negotiating terms, tracking contracts, and driving timely completion of paperwork.
• Collaborate with internal teams including sales, support, and product development to ensure seamless client experiences.
• Advocate for client needs, prioritize concerns, and escalate issues where necessary for resolution.
• Assist with strategic client initiatives and provide operational oversight for critical matters.

Requirements

• Bachelor’s degree in Business Administration, Management, or Accounting, preferably with a technology-related minor.
• At least 2 years of experience in Client Success with proven technical or operational expertise.
• Strong analytical skills to track, interpret, and leverage client data to drive outcomes.
• Excellent communication, negotiation, and relationship-building abilities.
• Experience in healthcare IT, with knowledge of EMR systems, patient engagement, medical billing, or business intelligence platforms.
• Consulting or implementation experience within the healthcare vertical is highly valued.
• Proactive, organized, and able to work independently in a fully remote environment.

Benefits

• Fully remote position with flexible work-from-home arrangements.
• Competitive salary package.
• Paid time off, 11 annual paid holidays, and a year-end holiday break.
• Health, dental, and vision insurance, plus HSA/FSA options.
• 401(k) plan with company match.
• Disability and life insurance coverage.
• Employee Assistance Program and paid parental leave.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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