Client Principal

Role Overview:

Ashling is seeking an experienced Client Principal to join our U.S. team. This role will focus on clients within Banking & Financial Services or Manufacturing, bringing deep industry expertise and credibility to drive strategic automation and agentic AI initiatives.

This is a senior, client-facing leadership role responsible for account growth, delivery oversight, executive relationship management, and strategic advisory. If you bring strong domain expertise and a passion for helping organizations modernize through intelligent automation, we want to connect!

What You Will Do:

• Serve as primary point of contact with assigned customers and liaise between customers and internal project team
• Support intelligent automation and AI clients by providing answers, expertise, and insights as needed
• Create Business Cases and ROI for all automation and AI projects
• Collaborate with the project team to ensure customers' requirements are accurately captured for automation and AI projects
• Be familiar with RPA and Agentic AI platforms enhance knowledge of how automation and AI works and to better inform customers on intelligent automation capabilities
• Support the governance of the RPA and AI programs
• Develop and maintain project plans, schedules, risk plan mitigation, metrics and financial projections for each automation
• Responsible for keeping stakeholders informed of project status and issues
• Responsible for revenue under management and growth within existing client accounts.
• Accountable for high client NPS (net promoter score) to ensure we deliver quality, excellence and value
• Maintain a portfolio of clients, sometimes doing the work of a Senior BA while also managing the delivery team (other business analysts and technical resources), setting pace and milestones, communicating risks and issues, ensuring client needs are met.
• Support growth team by scoping project complexity and total hours needed across the delivery team
• Accountable for project profitability and future growth
• Conduct site visits to RPA and AI clients, travel up to 25-50% when warranted

What You Will Bring:

• Bachelor's degree or equivalent experience
• Previous experience in Business / Systems Analysis or Quality Assurance
• Previous experience with project management, managing multiple projects at a time
• Lean, Six Sigma, or general Business Process Improvement experience
• Experience with automation Tools such as UiPath, Automation Anywhere, Blue Prism a plus
• Experience with Hyperscaler platforms like Microsoft, Google, and AWS
• Proven experience in eliciting requirements and testing
• Advanced knowledge in generating process documentation including process flows, as-is/to-be documentation, and process design documents
• Strong attention to detail
• Excellent presentation skills
• Strong written and verbal communication skills including technical writing skills
• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

CORE COMPENTENCIES

• Lifelong learner mindset
• Strong analytical and problem-solving skills
• Strong communication and management skills
• Understanding of Agile SDLC

Why Ashling Partners:

At Ashling Partners, we strive to provide meaningful work in a positive, appreciative and fun culture for our own team. All firm members are referred to as “Ohana,” the Hawaiian word for family, with regards to extended family beyond relatives. The concept emphasizes that extended families are bound together by a common belief, attitude or purpose and members must cooperate and remember one another.

• Lifelong Learning - In the intelligent automation and AI space change happens fast, in order to support that change, Ashling has developed a culture that enables lifelong learners to continuously develop their skill sets.
• Diversity of Thought, Culture, Background & Identity – We build diversity, equity, and inclusion capabilities into all facets of our business to support innovation, creativity, and our global growth objectives.
• Consistently Innovate with Cutting Edge Technology – We offer a continuous model for performance improvement and the opportunity to work with best of breed automation technology stacks.
• Provide Servant-Based Leadership – We believe the leader’s role is to serve the organization, not the other way around.
• Practice Stewardship – We work together as peers, regardless of a person’s formal role or authority in the organization.
• Be Entrepreneurial in Management – We empower people to bring ideas and challenge them with the responsibility to make them successful.
• Offer Open-Book Finance – We give everyone the opportunity to see the books, how we are being measured and what our score is, so they can feel empowered to impact success.
• Provide the Best Service – We may not be the cheapest, but we will deliver the best value to our clients.
• Make Data-Driven Decisions – We are a data-driven organization internally and externally.
• Be a fun place to work - We provide a positive, appreciative and fun culture.

What Sets Us Apart:

• Quarterly book allotment (any book of your choice, no cap!) 
• Uncapped training allotment 
• Unlimited holidays 
• Unlimited PTO! 
• Immediate 401K contributions