Client Partner

Location: Remote (US & Canada)     Reports to: VP of Sales

About Portless

Portless is a tech-enabled 3PL that helps DTC brands ship directly from Asia to customers worldwide in 5-9 days. We're transforming how ecommerce brands think about fulfillment by eliminating the traditional 60-90 day ocean freight model and replacing it with faster, more flexible, cash-flow friendly logistics.

We're venture backed and growing fast. Our customers include brands shipping everything from apparel to consumer electronics, and we operate in 55+ countries. We're on a mission to make global fulfillment as seamless as domestic shipping.

The Role

We're looking for a Client Partner to drive expansion revenue within our highest-priority merchant accounts. This is a strategic sales role focused on growing our largest and highest-potential relationships.

You'll own a portfolio of 10-15 accounts and be responsible for one thing: growth. Our merchant's growth is our only metric. When they win, we win. Your job is to deeply understand each merchant's business and find ways to help them grow, whether that's improving their core operations, winning share of wallet from other 3PLs, expanding into new international markets, or activating additional Portless services.

This isn't a client success role. We have a separate CSM team that handles day-to-day support. You'll partner with them, but your focus is expansion revenue. If you have a consulting mindset, love solving complex business problems, and want to own high-value relationships at a fast-growing company, join us.

What You'll Do

• Drive merchant growth by understanding each merchant's business deeply and identifying opportunities to improve their operations, increase GMV, and expand their reach.
• Win share of wallet by positioning Portless as the preferred fulfillment partner for merchants currently using multiple 3PLs.
• Facilitate international expansion by helping merchants enter new markets across our 55+ country network.
• Activate additional services including order protection, capital facilities, returns, inventory QC, and other Portless offerings.
• Build executive relationships with founders, CEOs, and operations leaders at your accounts.
• Partner with Client Success to ensure alignment on account strategy and seamless execution.
• Own expansion revenue targets with clear forecasting, pipeline management, and deal execution.
• Contribute to the playbook by sharing what's working, refining expansion strategies, and helping the team get better.

What We're Looking For

Must-haves:

• 5+ years of experience in strategic account management, expansion sales, or management consulting.
• Proven track record of driving revenue growth within existing accounts.
• Experience in ecommerce, DTC, or retail so that you can serve as a trusted advisor for common tasks a growing brand optimizes to accelerate growth (reviewing ad sets, checkout optimization, etc.).
• Experience building and maintaining executive-level relationships (founders, C-suite, VP Operations).
• Strong commercial acumen with the ability to identify growth opportunities and translate them into revenue.
• Consultative approach to problem-solving with a deep curiosity about how businesses operate.
• Experience with CRM and sales tools (HubSpot, LinkedIn Sales Navigator, Gong, etc.).

Nice-to-haves:

• Consulting background, particularly with ecommerce or retail clients.
• Familiarity with logistics, supply chain, 3PL, or fulfillment industry.
• Experience with usage-based pricing models and expansion selling motions.

The intangibles we care about:

• Coachable: You actively seek feedback and apply it fast.
• Capable: Sales is a craft to be mastered, you care about doing so.
• Resilient: You navigate complex relationships and setbacks without losing momentum.
• Driven: You're motivated by achievement and like to compete.
• Low-Ego: If you aren't a team player you will fail here.

Why Portless

High-impact accounts: You'll work with our largest and most strategic merchants, where your work directly drives company growth.

Coaching culture: Our sales team operates on a "One Thing" coaching philosophy: focused, actionable feedback every week to help you improve.

Product that sells: DTC brands are under pressure to improve cash flow and expand globally. Our value prop is concrete and differentiated.

Growth trajectory: We're scaling fast. High performers will have opportunities to move into leadership or new market expansion.

Compensation & Benefits:

• Competitive compensation
• Equity
• Full benefits
• Remote-first with occasional team onsites