The House of Mercier is thrilled to offer an incredible opportunity for a Client Feedback Coordinator! This is a fully remote position perfect for enthusiastic individuals looking to launch their careers in client support and feedback management without the need for prior experience. As a Client Feedback Coordinator, your primary responsibility will be to gather and assess client feedback to influence our service offerings positively and improve client satisfaction. If you're a proactive communicator with a desire to help others, this role may be the perfect fit for you!
Primary Responsibilities
- Collect client feedback through various platforms including surveys and emails.
- Analyze client feedback to identify trends and actionable insights.
- Prepare concise reports to present findings to management.
- Collaborate with team members to drive improvements based on client feedback.
- Maintain organized records of client feedback and analysis reports.
- Participate in training sessions for skill enhancement.
Requirements
- No experience is required; we provide thorough training.
- Strong written and verbal communication skills are essential.
- Attention to detail and organizational skills are a must.
- Basic knowledge of computer applications and data entry.
- Comfortable working in a remote setting with minimal supervision.
- Positive attitude and eagerness to learn in a team environment.
- Must have reliable internet access and a conducive workspace.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
- Great Salary
- Other Perks