The House of Mercier is thrilled to offer an exciting opportunity for a Client Feedback Coordinator position! This remote role is perfect for individuals looking to begin their career in customer relations and feedback management, with no prior experience required. As a Client Feedback Coordinator, you will be responsible for collecting, analyzing, and reporting on client feedback to help enhance our services and client satisfaction. If you have strong communication skills and a passion for helping others, we invite you to join our dynamic team!
Responsibilities
- Gather and compile client feedback through various channels, including surveys, emails, and direct interactions.
- Analyze feedback data to identify trends and areas for improvement.
- Prepare reports summarizing client feedback and present findings to the team.
- Collaborate with colleagues to implement changes based on client insights.
- Maintain organized records of feedback submissions and analyses for future reference.
- Participate in training sessions to develop skills in feedback collection and analysis.
Requirements
- No prior experience is required; comprehensive training will be provided.
- Fluency in English is essential; additional language skills are a plus.
- Strong organizational skills and attention to detail are necessary.
- Excellent written and verbal communication abilities.
- Basic proficiency in using computer software and data entry tools.
- A positive attitude and eagerness to learn and grow in a supportive environment.
- Access to a reliable internet connection and a suitable remote workspace.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
- Great Salary
- Other Perks