Client Experience Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Experience Specialist in United States.

This role sits within a high-performing Client Experience team focused on delivering fast, accurate, and high-quality support across a dynamic advisory environment.
You will handle complex client interactions independently, managing multiple live conversations and resolving issues end-to-end.
The position is execution-driven, requiring strong real-time problem-solving and the ability to navigate systems efficiently.
You will play a direct role in shaping client satisfaction through clear communication and consistent service quality.
Working in a fast-paced, high-volume setting, you will balance urgency with precision while maintaining professionalism at all times.
Your work directly contributes to operational excellence and the overall client experience across programs, events, and advisory services.

Accountabilities:

Own daily client support across multiple channels, including queue management, prioritization, and adherence to SLAs.
Deliver clear, empathetic, and solution-oriented responses while resolving client issues end-to-end.
Investigate and resolve medium-complexity and high-priority issues, escalating only when necessary.
Maintain accurate documentation and execute workflows within HubSpot to ensure operational consistency.
Collaborate cross-functionally to resolve inquiries related to billing, product, and event operations.
Support client communications and logistics for workshops, events, and program delivery.
Identify recurring issues and surface insights to improve processes and reduce ticket volume.
Execute low-risk failed payment outreach and document outcomes within defined processes.

Requirements:

2+ years of B2B client-facing experience in customer support, client success, account management, business development, or similar roles within advisory, coaching, live events, or high-touch environments.
Proven experience managing complex ticket queues in HubSpot Service Hub or similar tools while meeting strict SLAs.
Background in service-oriented industries such as hospitality, retail, restaurant, or healthcare.
Strong written and verbal communication skills with a high level of professionalism in client interactions.
Excellent organization, problem-solving ability, and sound judgment in fast-paced environments.
Comfortable working with technology and AI-enabled tools, with a willingness to quickly learn new systems.

Benefits:

Competitive base salary: $68,000 – $90,000.
Flexible unlimited paid time off plus company-wide holidays.
Employer-sponsored medical, dental, and vision coverage.
$1,950 annual employer HSA contribution.
FSA options, including dependent care.
Employee assistance program and mental health resources.
401(k) with employer match (Traditional and Roth options).
$1,200 annual wellness reimbursement covering health, fitness, family care, pet care, and more.
Access to a state-of-the-art gym at HQ for eligible team members.
Remote-first setup within the United States, with potential light travel.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Benefits:

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