<p><strong>Job Description for Client Experience Specialist (100% Remote – Chicago Area Preferred):</strong></p><p>👉 Do you thrive on creating positive experiences and solving problems for others?</p><p>We’re hiring a Client Experience Coordinator to support our franchise owners by building strong relationships, coordinating with internal teams, and helping deliver solutions that make an impact.</p><p> </p><h3 data-start="681" data-end="701">About the Role</h3><p>We’re looking for a <strong>Client Experience Specialist </strong>who enjoys variety, thrives in a collaborative environment, and takes pride in helping others succeed 🌟. In this role, you’ll build trusted relationships with our franchise owners while also working closely with colleagues across marketing, training, and operations.</p><p>Some days you’ll be connecting with franchise owners, understanding their needs, and coordinating support. Other days you’ll be reviewing a marketing initiative for relevance, helping organize a training session, or assisting with an operational rollout. You’ll never be expected to know it all — you’ll always have expert teammates to lean on — but over time, you’ll grow your expertise so you can guide franchisees directly with confidence.</p><p>This role is ideal for someone with excellent people skills, strong organizational instincts, and the ability to juggle multiple priorities while keeping a positive, solutions-oriented mindset.</p><p><strong>What You’ll Do:</strong></p><ul><li><p>Serve as a trusted point of contact for franchise owners, building strong relationships 🤗</p></li><li><p>Champion and coordinate requests with internal marketing, training, and operations teams</p></li><li><p>Provide responsive, empathetic support and follow-through on client needs 💬</p></li><li><p>Contribute to projects such as training programs, marketing reviews, and process improvements</p></li><li><p>Deepen your knowledge of our systems and processes to provide more direct guidance over time 📈</p></li></ul><p><strong>What We’re Looking For:</strong></p><ul><li><p>Friendly and empathetic with strong people and communication skills</p></li><li><p>Natural leader with a drive to grow professionally and personally 🚀</p></li><li><p>Quick learner, organized, and persistent in getting things done</p></li><li><p>Experience collaborating with cross-functional teams (marketing, training, or operations)</p></li><li><p>4+ years in client service or customer success (preferred but not required)</p></li></ul><p><strong>Why WIN</strong></p><ul><li><p>100% remote role (Chicago-area candidates preferred) 🌍</p></li><li><p>Collaborative, inclusive culture built on respect and growth</p></li><li><p>Health, dental, vision insurance + PTO + 401(k) match</p></li><li><p>Career development and advancement opportunities 📚</p></li><li><p>A team that values working hard, having fun, and celebrating success together 🎉</p></li></ul>