ROLE OVERVIEW
The Claims Leader - Commercial Auto Excess Casualty oversees a team of specialists handling high-severity commercial auto liability claims that may exceed primary policy limits. This leader ensures technical excellence, operational efficiency, and consistent delivery of Reserv's modern, data-driven claims experience.
The ideal candidate blends deep casualty expertise, strong leadership, and comfort with technology, guiding adjusters in a fast-moving environment where automation handles administrative tasks and humans focus on complex decision-making.
KEY RESPONSIBILITIES
Leadership & Team Development
- Lead, mentor, and develop a team of Commercial Auto Excess Casualty Claim Specialists.
- Foster a culture of technical excellence, continuous improvement, and data-driven decision-making.
- Provide coaching on coverage analysis, litigation strategy, negotiation, and high-severity claim evaluation.
- Conduct regular file reviews, performance assessments, and quality audits.
Operational & Technical Oversight
- Oversee the handling of complex excess casualty claims, ensuring accuracy, timeliness, and compliance.
- Ensure consistent application of Reserv's structured-data workflows and modern claims platform.
- Partner with Product and Engineering teams to refine automation tools, improve adjuster workflows, and enhance system capabilities.
- Monitor key performance indicators (KPIs), including cycle time, accuracy, severity trends, and customer satisfaction.
Strategic & Cross-Functional Collaboration
- Serve as a subject-matter expert for MGAs, carriers, brokers, and internal stakeholders.
- Collaborate with Underwriting and Actuarial partners to provide insights on claim trends, risk patterns, and emerging exposures.
- Participate in client meetings, audits, and stewardship reviews, representing Reserv's claims philosophy and performance.
- Support onboarding of new programs, ensuring alignment with Reserv's operational standards and client expectations.
Litigation & Coverage Management
- Guide adjusters on litigation strategy, counsel management, and complex coverage issues.
- Review and approve high-value settlement recommendations, coverage positions, and strategic claim decisions.
- Ensure adherence to multi-jurisdictional regulatory requirements and Reserv's internal best practices.
REQUIRED QUALIFICATIONS
- 10+ years of commercial auto liability or casualty claims experience, including high-severity or excess layers.
- Prior leadership or team-lead experience within a carrier, TPA, or MGA environment.
- Strong expertise in coverage analysis, litigation management, and catastrophic injury evaluation.
- Excellent communication and relationship-building skills with internal teams and external partners.
- Ability to thrive in a technology-driven, rapidly evolving environment.
PREFERRED SKILLS & CERTIFICATIONS
- Professional designations such as CPCU, SCLA, AIC, or equivalent. JD is also a big plus
- Experience working with MGAs, E&S carriers, or tech-enabled TPAs.
- Familiarity with structured-data workflows, AI-assisted claims tools, or modern claims platforms.
WHY LEAD AT RESERV
- Influence the future of claims handling in a company built on automation, transparency, and innovation.
- Lead a team that focuses on meaningful, high-value work - not administrative burden.
- Join a rapidly scaling organization backed by significant investment and committed to reinventing the claims experience.
- Work in a culture that values expertise, experimentation, and continuous improvement.
Benefits - Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
Additionally, we will
- Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
- Work toward reducing and eliminating all the administrative work from an adjuster role
- Foster a culture of empathy, transparency, and empowerment in a remote-first environment
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!