Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve built our platforms from the ground up—not on outdated legacy systems—so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we’re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses.
Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We’re not only reshaping what servicing and lending look like today—we’re creating opportunities for talented people to help drive the future of the industry.
As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning—we’re building the future of regulated finance, and we want you to be part of it.
The Default Servicing team manages all default-related processes and resolves mortgage loans that are in default. The team is crucial to Valon and the broader mortgage ecosystem, as it helps prevent foreclosures and minimize losses for investors. Homeowner transparency and financial literacy is always a focal point for our people, process, and product, and we strive to help homeowners who need additional support to keep their dream of homeownership alive.
The Claims Analyst completes all tasks associated with the preparation, filing, and reimbursement of claims filed with Freddie Mac, Fannie Mae, PMI, FHA, VA, and RHS. The claim reimbursement process includes compiling the documentation and information needed to prepare the claim and determining the allowable expenses that can be claimed based on the investor/insurer guidelines. All claims are prepared and filed in specific internal, investor, and government applications. This role is responsible for analyzing funds advanced on a mortgage and determining what can be reimbursed by Freddie Mac, Fannie Mae, FHA, VA, and RHS. This position requires the application of various complex methods, procedures, and knowledge of the business unit’s product(s) and understanding of corporate and escrow advances. Qualified candidates will need to have broad knowledge of general loan servicing functions and strong knowledge of all areas of default. As part of the role, you will learn and understand Valon’s servicing system as it relates to the position, to provide meaningful feedback to our product and engineering team.
Compiles and prepares a claims package, including all invoices and documents needed to prepare the claim.
Identifies and escalates any missing documents and/or invoices needed to support all corporate and escrow advances.
Prepare and file the claim accurately within the correct internal/investor/government system to request reimbursement.
Respond to and resolve all suspended claims, including investor/insurer requests for information/documentation timely.
Reconcile claim funds and expenses written off to ensure all claimable amounts have been filed
Escalate to claims management all problems involving claims that are at risk of being denied/curtailed, or cannot be filed timely.
Work to provide user feedback on current systems to the product and engineering team.
Other duties as assigned.
Minimum of 2+ years of experience in preparing and filing Fannie Mae, Freddie Mac, FHA, VA, and USDA claims.
Strong proficiency in Excel
Strong knowledge of investor/insurer default and claim filing requirements, including Freddie Mac, FNMA, MI, FHA, VA, and RHS.
In-depth understanding of claims and expense reimbursement logic.
Excellent time management skills for project management
Minimum 2 years of experience preparing and filing FHA conveyance and claims
Expert knowledge of analyzing documentation/invoices to determine claimable expenses
Demonstrated experience preparing FHA conveyance (Part A) and claims (Part B,C,D,E)
Strong analytical and problem-solving skills.
Excellent organization skills
Excellent interpersonal skills, including both written and verbal communication
Strong knowledge of claims application, FHA Catalyst, and FHA connectionMinimum
Education requirement: High school diploma or GED equivalent required
Compensation: competitive salary and 401 (k) plan
Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback
Generous time off: 17 days paid time off, sick days, and 11 company holidays
Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid, so you can focus your energy on your newest addition
Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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