Chapter Success Manager (Account Manager)

Overview:

The Chapter Success Manager (Account Manager) will join a team of 100+ purpose-driven staff members in a friendly, focused, fast-paced entrepreneurial environment.  The National Society of Leadership and Success (NSLS) is the largest accredited leadership honor society in the United States, with over 800 chapters and more than 2 million members.

The Chapter Success Manager (Account Manager) will be responsible for the success of assigned chapters, ensuring excellent on-campus operations and achieving the metrics for chapter invitation coordination, best practices, and retention.

This role is part of the Chapter Success team, which is responsible for supporting the lasting success of chapters nationwide. This position works directly with a diverse group of NSLS Student Presidents and Chapter Advisors leading chapters on their campuses, managing and advising these leaders towards desired chapter outcomes. This role creates a ripple effect with the potential to positively impact the lives of thousands of college students through the successful execution of our life-changing and accredited leadership development program.  

Responsibilities: 

• Build and maintain relationships with institutional and chapter stakeholders
• Learn and understand each university’s goals and vision
• Achieve chapter engagement, revenue goals, and growth targets
• Identify and implement opportunities for growth within designated chapters
• Provide streamlined support to chapter leaders with NSLS programming and initiatives 
• Address chapter concerns and escalate issues quickly
• Manage customer relations in a streamlined approach to ensure satisfaction and retention
• Ensure timely delivery of tasks and projects
• Contribute to research efforts to understand client needs and market trends
• Ensures the sustainability of assigned chapters, aiding in member engagement
• Stay informed on industry trends and best practices
• Collaborate with the team to maintain a positive and productive work environment
• Travel requirements are rare but could arise

Qualifications:

• Bachelor’s degree preferred
• 1+ years' experience in account management, sales, customer service or relevant field
• Proven track record of managing a large and varied account workload
• Proficiency in CRM software
• Reside in the continental United States

The National Society of Leadership and Success is an equal opportunity employer committed to diversity, equality, and inclusion

Visit nsls.org to learn more about our organization