Chapter Success Manager (Account Manager)

Overview:

The Chapter Success Manager will join a team of 100+ purpose-driven staff members in a friendly, focused, fast-paced entrepreneurial company. The National Society of Leadership and Success is the largest collegiate leadership honor society in the United States, with over 800 chapters and more than 2 million members. Membership is by invitation from a student’s university and provides access to exclusive member benefits, including a life-changing accredited leadership development program. 

The Chapter Success Manager uses consultative sales, account management, and project coordination skills to ensure the success of assigned chapters. This role is responsible for ensuring excellent on-campus operations and achieving the metrics for chapter invitation coordination, best practices, and retention. 

This role is part of the Chapter Success team, which is responsible for supporting the lasting success of chapters nationwide, and reports to the Director of Chapter Management and Initiatives. This position works directly with a diverse group of NSLS Student Presidents and Chapter Advisors leading chapters on their campuses, managing and advising these leaders towards desired chapter outcomes. This role creates a ripple effect with the potential to positively impact the lives of thousands of college students through the successful execution of our life-changing and accredited leadership development program.  

Responsibilities: 

• Build and maintain relationships with institutional and chapter stakeholders
• Gain an understanding of each university’s goals and vision
• Achieve chapter engagement, revenue goals, and growth targets
• Identify and implement opportunities for growth within designated chapters
• Assist chapter leaders with NSLS programming and initiatives 
• Resolve chapter issues through responsive support and training
• Manage customer relations to ensure satisfaction and retention
• Ensure timely delivery of tasks and projects
• Contribute to research efforts to understand client needs and market trends
• Ensures the sustainability of assigned chapters, aiding in member engagement
• Stay informed on industry trends and best practices
• Collaborate with the team to maintain a positive and productive work environment
• Travel as needed to manage assigned portfolio 

Qualifications:

• Bachelor’s degree required
• 2+ years account management/sales experience preferred
• Experience managing accounts exceeding 1MM preferred
• Proven track record of managing a large and varied account workload
• Proficiency in CRM software
• Reside in the continental United States

The National Society of Leadership and Success is an equal opportunity employer committed to diversity, equality, and inclusion.

Visit nsls.org to learn more about our organization