Channel Partnerships Delivery Manager

Ready to be a Titan?

About this Team: Channel Partnerships is the tip of the Business Development spear. We are a highly strategic team responsible for assessing, validating, building and launching new business opportunities to accelerate growth at ServiceTitan while making a meaningful impact to our customers. Specifically, Channel Partnerships bolsters ServiceTitan’s Sales organization by building and managing a network of alliance partnerships that drives indirect sales outcomes, extending ServiceTitan’s market reach, expanding our product suite, and accelerating the creation of new logo acquisition opportunities. We've driven exponential revenue growth and will be instrumental in continuing that trajectory through 2025 and beyond. Our team is composed of intellectually curious, hardworking, self-starting, and customer-oriented individuals who act with intentional urgency in accomplishing company-wide objectives. At ServiceTitan, our goal is to build innovative products, provide extraordinary services & become THE operating system of the Trades industries.

About this Role: The Channel Delivery Manager is critical to the successful roll-out of any partner-enabled solution at ServiceTitan. In this role, you will work alongside technical and business stakeholders to bring to market any productized integration or enhancements of our most strategic channel partners. Additionally, you will help build and support the roll-out of the Channel Partnerships program infrastructure, building and improving the team’s key processes of a partnership lifecycle, including new partner discovery, contracting, onboarding, and ongoing support.  

This role will focus on integrations and partnerships within our Accounting, Association, and Supply Chain functions but can span across all partner categories capable of supporting our overall channel strategy. These partnerships and integrations are critical to our ability to acquire and keep customers, by preserving continuity within their day-to-day operational workflows and complementing ServiceTitan’s suite of best-in-class capabilities. Balancing both hard and soft skills, the Channel Delivery Manager is equally at ease building a complex integration roll-out model as they are presenting a business case to an executive audience. The ideal candidate will have direct experience collaborating with the right external and internal partners to manage the end-to-end roll-out of a partner-enabled solution.

This individual will have a well-rounded background -- including strategic thinking, data analysis, and program management -- potentially drawing from a wide array of previous roles such as Business Operations, Management Consulting, Business Development, or Product Management.

If you are a talented and experienced team player interested in shaping company strategy and helping ServiceTitan increase its market leadership in a massive and growing set of global industries, we’d love to hear from you.

What you’ll Do: 

• Manage the entire lifecycle of an integration end-to-end, including identifying a use-case, building a business case, evaluating partner candidates, negotiating deal terms, launching and program managing roll-out, enabling internal and external teams, and bringing the integration to market

• Project manage the delivery of technical integration solutions, from scoping requirements to supporting customer betas and GAs

• Liaise with ServiceTitan Product and customers on opportunities to differentiate integration solutions and improve adoption

• Work alongside ServiceTitan R&D and Technical Writers to enable internal teams and educate customers and partner customer facing teams on new features & functionality

• Develop a deep understanding of customer needs, identify gaps in core product functionality, and identify the right set of integrations and accompanying enhancements

• Collaborate with leaders across ServiceTitan’s Product, Sales, Success, and Support organizations to understand and influence ServiceTitan’s product roadmap and inform our partnership and integration strategy

• Help scale the team and our supporting partner programs by building automation into the team’s internal (e.g., tracking performance metrics, collecting rebates, etc.) and external (e.g., new partner discovery, onboarding, etc.) processes

• Collaborate with ServiceTitan R&D and App Marketplace Team in streamlining the processes to activate a customer onto an integration and onboard a partner into the channel partner ecosystem 

• Work alongside ServiceTitan R&D to build a partner-facing portal that houses all the assets required for a partner to stand up integrations with supply chain (e.g., OEM, supplier, distributor)  and accounting partners (e.g., ERPs, System Integrators, iPaaS)

What you’ll Bring: 

• 8+ years of relevant work experience 

• Bachelor's Degree; MBA or equivalent experience preferred

• Ability to source, design, negotiate and implement net-new partnerships

• Foundational understanding of integrations and how they interact through APIs

• Experience in developing and presenting a business case to persuade senior stakeholders into taking a recommended action, including creating financial support, generating data-driven insights, and telling a compelling story

• Ability to work autonomously, to meet tight deadlines, and to thrive in a fast paced environment with shifting priorities

• Demonstrated excellence in cross-functional verbal and written communication, with the ability to simplify and explain complex problems to stakeholders of all levels

• Excellent organizational skills with a demonstrated ability to multitask and handle multiple priorities appropriately

• Comfort in absorbing an unstructured set of thoughts and developing a strategic vision to execute 

• High motivation, initiative and positive attitude

• Exposure to Accounting or ERP applications (e.g., QuickBooks, NetSuite, SAP products, IntAcct, etc.), their functionality, and workflows preferred

• Knowledge of Trades Industries preferred

 

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $136,600 USD - $182,600 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.