Care Manager

About the role

The Care Manager is a valued member of the Nox Health team, helping patients successfully navigate their sleep apnea treatment journey. This role provides personalized education, coaching, and ongoing support to help patients become comfortable with their Positive Airway Pressure (PAP) therapy, overcome treatment challenges, and achieve long-term success.

This is a proactive, relationship-focused role where you will independently manage an assigned caseload, monitor therapy adherence, and help patients meet insurance compliance requirements. The ideal candidate is self-motivated, compassionate, and organized, with the ability to build meaningful patient relationships while meeting performance goals in a fast-paced environment.

Work Schedule & Location: This is a remote position. The work schedule is Monday through Friday, 12:30 PM – 9:00 PM ET, with occasional Saturdays required.

What you'll do

• Manage an assigned caseload of patients, providing proactive outreach, education, and ongoing support throughout their PAP therapy journey.
• Educate patients on proper PAP equipment use, maintenance, and troubleshooting to improve comfort and treatment success.
• Build strong patient relationships through active listening, motivational interviewing, and personalized coaching to overcome barriers to therapy.
• Monitor PAP therapy adherence, identify patients at risk of noncompliance, and provide timely interventions to help meet insurance requirements.
• Independently prioritize patient outreach, follow-ups, and daily responsibilities while maintaining a high level of patient care.
• Manage a high volume of patient interactions while meeting established KPIs related to productivity, patient engagement, and therapy compliance.
• Accurately document patient interactions, treatment progress, and follow-up activities within the KOEO platform.
• Collaborate with clinical and operational teams to resolve patient concerns and escalate issues as needed.

Qualifications

• Bachelor's degree, clinical experience, or customer service experience, preferably in healthcare.
• Knowledge of PAP therapy, equipment use, and common troubleshooting techniques; sleep medicine experience preferred.
• Strong communication and interpersonal skills, with the ability to educate, motivate, and build trust with patients.
• Self-motivated and independent, with strong initiative, accountability, and follow-through.
• Excellent organizational and time management skills, with the ability to manage multiple priorities in a fast-paced, KPI-driven environment.
• Strong computer proficiency, including the ability to navigate multiple systems and accurately document information while speaking with patients.
• Strong critical thinking, problem-solving, and attention to detail.
• Experience with motivational interviewing, patient coaching, or care management preferred.
• Ability to maintain a dedicated, private, and quiet workspace to ensure patient confidentiality and conduct professional, uninterrupted patient conversations.