Care Coordinator, Medical Health

At Umpqua Health, we're more than just a healthcare organization; we're a community-driven Coordinated Care Organization (CCO) committed to improving the health and well-being of individuals and families throughout our region. Our comprehensive services include primary care, specialty care, behavioral health services, and care coordination to ensure our members receive holistic, integrated healthcare. Our collaborative approach fosters a supportive environment where every team member plays a vital role in our mission to provide accessible, high-quality healthcare services. From preventative care to managing chronic conditions, we're dedicated to empowering healthier lives and building a stronger, healthier community together.

Umpqua Health strongly encourages applications from candidates of color as well as veterans, aiming to foster a work environment that is linguistically and culturally diverse and inclusive. Please note that at this time, Umpqua Health does not offer visa sponsorship.

Join Umpqua Health as a Care Coordinator, Clinical Health, where you will make a significant impact on our members' lives by providing personalized, compassionate care. In this role, you'll engage with members through home visits, telehealth, and community-based locations to assess healthcare needs and develop tailored care plans. As a dedicated advocate, you'll ensure members have access to necessary services, facilitate referrals, and educate them on managing chronic conditions and preventive care strategies.

Position is remote but must be able and willing to work Monday-Friday 8:00 am-5:00 pm PST.

• Engage with members in various settings, including home visits, telehealth, and community-based locations, to conduct comprehensive assessments, identify healthcare needs, and develop personalized care plans aligned with their goals and preferences.
• Serve as a dedicated advocate for members, ensuring they have access to appropriate services and resources. Facilitate referrals to specialists, diagnostic services, and community support programs as needed.
• Apply clinical knowledge and evidence-based practices to educate members on managing chronic conditions, medication adherence, and preventive care strategies. Monitor member progress, evaluate outcomes, and adjust care plans collaboratively.
• Collaborate closely with multidisciplinary healthcare teams to coordinate comprehensive care plans.
• Maintain accurate and detailed documentation of member interactions, care plans, and coordination activities in accordance with organizational policies and regulatory requirements.
• Participate in community outreach initiatives and educational programs to promote health literacy, raise awareness about available services, and encourage preventive healthcare practices among members.
• Regularly review and evaluate the effectiveness of care plans, making adjustments based on member progress and changing healthcare needs.
• Facilitate smooth transitions of care for members moving between healthcare settings or levels of care, ensuring continuity and adherence to best practices.
• Assist members in navigating complex healthcare systems, including understanding insurance coverage, accessing specialty services, and managing appointments.
• Perform other duties as assigned by management to help drive our Vision, fulfill our Mission, and abide by our Organization’s Values.

• Bachelor’s Degree in Nursing preferred; or Associate Degree with relevant experience.
• Licensed as RN, LCSW, OT, RT, certified CRC, CDMS, or any other license. Must be able to assess patient and diagnose symptoms.
• At least 2 years of experience in case management, care coordination, or a similar role.
• Skilled in developing, implementing, and evaluating individualized care plans.
• Excellent verbal and written communication skills, with the ability to effectively communicate with patients, families, and healthcare team members.
• Strong analytical and problem-solving abilities to address patient care issues and develop appropriate solutions.
• Ability to build and maintain positive relationships with patients, families, and healthcare professionals.
• Exceptional organizational and time management skills, with the ability to prioritize tasks effectively.
• Proficient in using electronic health records (EHR) and other healthcare management software strongly preferred.

Umpqua Health is an equal opportunity employer that embraces individuals from all backgrounds. We prohibit discrimination and harassment of any kind, ensuring that all employment decisions are based on qualifications, merit, and the needs of the business. Our dedication to fairness and equality extends to all aspects of employment, including hiring, training, promotion, and compensation, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under federal, state, or local law.