Responsibilities
- EMR Onboarding & Intake Completion
- New Patient Packet Management: Proactively reach out to prospective patients to ensure all intake forms are completed accurately prior to intake.
- Troubleshooting EMR Setup: Provide support to prospective patients via Zoom or other outreach methods for EMR access and usage issues.
- Care Coordination & Navigation
- Coordinate Collateral Calls: Provide initial outreach to all external mental health providers to establish a collaborative touchpoint with Nema, ensuring ROIs have been sent, and educating them on Nema's treatment program.
- Record clinical collateral: Document important information as given by outside providers. Alert therapists if needed for additional contact to collateral sources.
- Prior Authorization management: Communicate relevant clinical information to health plan partners in order to secure treatment authorization for patients.
- Continuity of Care: Prepare and send discharge summary emails to external providers upon patient completion of intensive treatment, and conduct phone/email outreach if patients prematurely end treatment.
- Referral Management: Coordinate external referrals for follow-up mental health care as indicated by Nema clinicians.
- Manage Phone/Fax Lines: Managing incoming lines, voicemails, and faxes for any non-admissions and billing-related calls.
- Patient Advocacy: Addressing patient concerns via phone and EMR chat, answering non-clinical questions, and escalating complex issues to the appropriate clinical staff.
- Patient Feedback: Collect and relay patient feedback to the appropriate clinical and leadership teams to continuously improve the patient experience.
- Post-Intensive Treatment Coordination
- Daily Operations Support: Serving as the point person for internal operations support for a variety of miscellaneous items that come up internally on a day-to-day basis. These include questions from the clinical team about scheduling, program policies, special situations, or troubleshooting issues.
- Group Admin Management: Maintain skills group checklist database to ensure patients have uninterrupted access to closed skills-based groups (i.e., ensure patient forms, insurance authorization, patient confirmation, and therapists’ EMR access are all completed prior to the start of a new skills group).
- Group Enrollment Management: Managing new group enrollment, tracking when new group enrollment hasn’t met its minimum number of attendees; sending internal communications to bolster attendance. Manage group postponements, reschedules, and group cancellations as needed.
Qualifications
You’ll be a great fit if you:
- Clinical Experience: Are a Master's-level behavioral health clinician, inclusive of pre-licensed professionals.
- Clinical Acumen: You have a deep understanding of trauma-informed care and best practices. This role requires the ability to communicate sensitive information with empathy and compassion to patients, our clinical team, and external providers.
- Care Coordination: Proven experience in case management or care coordination is essential. This includes assessing patient needs, developing personalized service plans, and coordinating with multiple providers to ensure comprehensive, high-quality care.
- Adaptability & Problem-Solving: As part of an early-stage startup, you must be comfortable with rapid change and creating processes from scratch. You'll be instrumental in developing new workflows and protocols, not just following established ones.
- Technological Proficiency: You must be proficient with electronic health records (EHRs) and other healthcare software. The ability to quickly learn new systems is critical.
- Organizational Skills: Excellent organizational and time-management skills are required to effectively manage a caseload and track documentation.
- Work Environment: Early stage start-up experience, ideally in healthcare
Why Join Nema
We’re a growing team of clinicians and operators united by a shared mission: to reduce suffering for people with PTSD and other trauma related disorders. As part of Nema, you’ll help build a company where both patients and employees can thrive.
What We Offer
- Competitive compensation with an annual base range of $80,000-$95,000 to be determined based on your experience and qualifications
- Comprehensive benefits including healthcare
- Generous PTO and flexible work hours
- Remote-first culture with supportive team norms
- Inclusive, trauma-informed leadership
- Opportunity to grow with a fast-moving, mission-driven company