This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Care Advisor in United States.
This role is centered on providing compassionate, high-touch support to individuals and families navigating complex long-term care decisions. You will serve as a trusted guide, helping care seekers understand their options and connect them with appropriate care providers and resources. The position requires a strong blend of empathy, communication skills, and structured problem-solving in a fast-paced, mission-driven environment. You will engage in both inbound and outbound conversations, ensuring each interaction is personalized, respectful, and solution-oriented. A key part of the role involves translating customer needs into tailored care recommendations while maintaining accurate tracking in CRM systems. This is a highly collaborative position where you will also contribute to process improvements and cross-functional initiatives aimed at enhancing the overall customer experience.
Accountabilities:- Provide empathetic, consultative support to individuals and families seeking care solutions through inbound and outbound communications.
- Understand customer needs through active listening and recommend appropriate care options aligned with provider availability, services, and pricing.
- Manage and track all customer interactions using CRM tools to ensure timely follow-ups and consistent communication.
- Conduct outreach to care providers such as home care agencies and assisted living facilities to gather service information and availability.
- Maintain performance against KPIs, engagement targets, and conversion metrics while ensuring a customer-first approach.
- Support cross-functional initiatives, including product pilots, process improvements, and reporting to enhance service quality and scalability.
- Prepare and deliver educational materials and service information to support informed customer decision-making.
Requirements:
- 5–7 years of experience in customer service, account management, client relations, or a similar client-facing role.
- Experience in aging care, healthcare, insurance, or financial services is strongly preferred.
- Strong communication and interpersonal skills with the ability to build trust and rapport quickly.
- Demonstrated emotional intelligence and ability to handle sensitive conversations with empathy and professionalism.
- Strong organizational skills with the ability to manage multiple interactions and priorities simultaneously.
- Comfortable working in an inbound and outbound call environment with performance targets.
- Experience using CRM systems and Microsoft Office tools; familiarity with Microsoft Dynamics is a plus.
- Strong analytical mindset with the ability to interpret data, identify trends, and adjust actions accordingly.
Benefits:
- Competitive salary ranging from $50,100 to $92,200, plus performance-based incentive plan (target 5% of base compensation)
- Comprehensive healthcare coverage
- 401(k) savings plan options, including employer-funded retirement account feature
- Generous paid time off, including 12 paid holidays, volunteer time off, and paid family leave
- Disability, life, and long-term care insurance coverage
- Tuition reimbursement, student loan repayment support, and training & certification programs
- Wellness benefits including gym membership reimbursement and Employee Assistance Program
- Caregiver and mental health support resources
- Inclusive and flexible work environment with remote U.S. setup.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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